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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,869 Reviews
Call Service Center (708) 444-7100

5,869 Reviews of Family Hyundai - Service Center

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March 29, 2023

The guy that moves the cars he pulled my car into the garage and hit another car and I didn’t appreciate him doing that and when I told him about he said oh I’m sorry I didn’t noticed I did that and the More

by Nikia Hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, Nikia, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 29, 2023

I love my family hyundai always take good care of me and never have to wait long ❤️ 💕 More

by vernellnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus, Shannon Garreffa
Report | Print
Mar 30, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 29, 2023

Family hyundai always makes me feel welcome and takes care of all my needs in a timely manner. Cozy waiting area and they are updating the showroom which already stands out More

by Nick Schmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nick, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 27, 2023

Appointment for an oil change at 12:30PM, didn’t get keys to car until 4:00PM. Unacceptable! More

by Jrlesauski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Mar 30, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 27, 2023

Family Hyundai did excellent job on my on Tucson. I’m very happy and keep up with work. More

by red9eye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal duran
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 27, 2023

Watting in the car for ever for some to come and take my info not good More

by JJN48122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not on list
Report | Print
Mar 30, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 27, 2023

My last oil change from Colen on my Genesis was much better than last time. He was so polite to me on March 11th. They are improving with the way they treat the customers. More

by SHIRLENEJ4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 27, 2023

Good kind people that's tapped in to knowing how to treat there customers. My service was on point More

by J86949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 26, 2023

I went to family Hyundai for a recall, they got me in and out in under an hour and a half. I plan to come back for my next purchase in 3 months More

by kimber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Mar 27, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2023

Kenneth B, did an excellent job helping me with a software update. I appreciate his customer service skills, thank you! More

by ChristinaD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
Report | Print
Mar 27, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, Christina, we look forward to having you as a valued customer for many years to come!

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