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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,883 Reviews

5,883 Reviews of Family Hyundai - Service Center

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March 18, 2023

Really awesome staff, and I am super happy with my purchase! Will be coming back and recommending! More

by nknatalia18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2023

Took my vehicle in to check for engine noise & door lock switch not working. My service tech Collin Simmons did an outstanding job of getting my car looked at by technician as well as keeping me updated as More

by TMCHUGH426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Mar 19, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 18, 2023

Quick check in…give good maintenance instructions…work done fast and they contact me when it’s ready for pick up. More

by SLIMGUYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 17, 2023

Best service department I have ever worked with. Aldo is awesome! I would send everyone I know to Family Hyundai :) More

by THERESA.TACCOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Taccola, Eric Kratschmer
Mar 19, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Theresa, and look forward to your next visit.

March 16, 2023

The staff was very welcoming and knowledgeable they provided me with and all around great service More

by lesterS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 16, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 16, 2023

Great service by the Service Advisor. The only issues I have was problems with the radio volume going out when I tried to call out. Luckily I was down the street and returned back to the More

by THOMASCONSGRP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 29, 2023 -

THOMASCONSGRP responded

I would like to speak to someone about my comments. Who do I contact.

March 15, 2023

Family Hyundai is family friendly and do quality service they do not keep you in there all day to be a dealership. More

by QUANTASRIVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 15, 2023

I thought the dealership was very friendly and very quick with the services that I received on my vehicle More

by LAURALAPORTA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal and two employees that worked in the cashier department
Mar 16, 2023 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

March 15, 2023

I brought my car in for the fourth time to fix the same issue. I needed it back on Saturday after dropping it off Friday. No one called me and it wasn’t fixed. I picked up the car from a salesman More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Two people and they know who they are
Mar 19, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 15, 2023

Timely, prompt and informative I was glad you accommodate the request for valet service Thanks More

by Jazzie
Recommend Dealer
Yes
Employees Worked With
Parker
Mar 16, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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