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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,832 Reviews

5,832 Reviews of Family Hyundai - Service Center

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February 19, 2023

Colin was an awesome help and very nice and followed up with things . The process. Was fast and did the right things from a customer point of view ….. More

by Mrdisneyiii69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

February 18, 2023

Dealership is great. Service director TJ is always helpful and reliable. My advisor Bryan was also very helpful and super communicative of what was happening with my car More

by bkraty1
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
Feb 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with TJ, Bryan, and our team, and we look forward to working with you again.

February 18, 2023

My service worker was so nice and professional. I appreciate his help and knowledge while working on my car. More

by Dinahjsmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Feb 22, 2023 -

Family Hyundai responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 18, 2023

Employee was knowledgeable and efficient. Also friendly. Work was done quicker than expected. I was very satisfied with my visit to the service department. More

by plynch60620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 19, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 17, 2023

They are Extremely Courteous and Professional Dealership that places a Priority on Quality Work but Customer Satisfaction as well 😎 More

by MONSON_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 19, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 17, 2023

I’ve always love the customer service here, that’s why I came back for a new car. Overall I’m very very pleased with the customer service the professionalism the eagerness to assist on understanding the log More

by LOIS brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Lois, and hope to see you again soon!

February 17, 2023

I have full faith and trust in Family Hyundai service department. Have bought several vehicles at Family Hyundai More

by MKUDIA12721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Feb 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 17, 2023

Always treated well by the service writers. Work is always done in a timely fashion. More

by PBC167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service also 5*, Tom Salin
Feb 19, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 17, 2023

Everyone at Family Hyundai is always extremely pleasant and kind. We highly recommend Family Hyundai to our family and friends. The service department is always on top of things. More

by Shelleyb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Shelley, and don't hesitate to let us know if we can be of further assistance.

February 16, 2023

Service good. Only çomplaint is that paint is still chipping on the car after a charge of $600. More

by RON.HUCKSTADT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Family Hyundai responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. If you'd like to discuss things further, please reach out to us at your convenience. Thank you for choosing Family Hyundai, Ron.

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