Family Hyundai - Service Center

Matt was really helpful and friendly, will definitely recommend this dealership to my friends and family. recommend this dealership to my friends and family. More

employees are always trying to help you and get things done at timely fashion the only complaint I have is when I purchased my car in June of 2024 I was told that the hail damage that was on my car would done at timely fashion the only complaint I have is when I purchased my car in June of 2024 I was told that the hail damage that was on my car would be fixed it a 4/8/25 and I haven't heard nothing about the damages beening fixed disappointing More

Colin is always very helpful and happy to help, doing the best job, I will be back the best job, I will be back More

First, I rescheduled my appointment to accommodate Hyundais request and by doing so was guaranteed a loaner car, as I did not have the availability to stick around. I arrived the next day, drove 45 mi Hyundais request and by doing so was guaranteed a loaner car, as I did not have the availability to stick around. I arrived the next day, drove 45 minutes and was told there was no loaner as Matt had guaranteed. I informed him I had work and appointments and could not stay. He said he would check on approximate wait time and get back to me. An hour later I had still not heard from him. I went to talk to him and was informed my car was up on a lift and being looked at. I was not told this would be happening. I informed Matt again that I had work and appointments and would need to leave in 20 minutes at the most and would need my car as there was no loaner. He said ok and that it'd be no less than 20 minutes. Another hour later, I'm still waiting and no word on my car. I found Matt again and was finally told what was wrong with my car. I expressed my concern and dissatisfaction that I now missed my appointments and am late for work as a result of Hyundai. He was not apologetic and expressed no concern. I waited an additional 25-30 minutes and finally received my car. No apologies for making me wait 2 1/2 hours, not having a car when they said they would or me now having my work being compromised. I was starting to consider looking at the Paliasade as a purchase, but after this service I am 200% turned off to Hyundai and will share my experience with others. More

Service department was fantastic. Colin in the service department explained everything answer all my questions and the area was very, very clean. Colin in the service department explained everything answer all my questions and the area was very, very clean. More

They kept me informed on progress and worked efficiently. The employees were friendly. Thank you. The employees were friendly. Thank you. More

My #1 issue with this dealership is the length of time it takes to get an oil change. takes to get an oil change. More

Always enjoyable. Friendly, knowledgeable, on time I enjoy using Family Hyundai for all my vehicle needs Friendly, knowledgeable, on time I enjoy using Family Hyundai for all my vehicle needs More

The staff is always nice and helpful. I appreciate the customer service, every time I schedule my appointment. I appreciate the customer service, every time I schedule my appointment. More

It’s my second time working with Nick, he has been absolutely wonderful, definitely look forward to working with him in the future! absolutely wonderful, definitely look forward to working with him in the future! More