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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,839 Reviews
Call Service Center (708) 444-7100

5,839 Reviews of Family Hyundai - Service Center

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March 14, 2024

Overall, very clean and a variety of amenities. Service person responded to my inquiries right away. More

by PRISSYRN123
Recommend Dealer
Yes
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Mar 15, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 14, 2024

You can never get an appointment when you need one. Once there you still have to wait. Then when it’s time to check out the cashier is always so rude. She really shouldn’t work with people. I also don’ More

by joiharris17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mayweather Shorter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 14, 2024

Great people to work with. Thanks The quality of work is excellent. Car was clean when returned. More

by JEROMEYOUNGWIRTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Family Hyundai responded

Jeromy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

March 13, 2024

Tried to get over on me about interest added on to my loan, very misleading. Other than that I was sold a really nice truck. More

by ANTOINETTESHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Ghouleh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2024 -

Family Hyundai responded

We're sorry to hear about your experience, Antionette, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 12, 2024

They were very friendly and courteous. The service was excellent. They even took us to a restaurant and picked us up to return to the dealership. More

by RHTOOTS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the management
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Mar 12, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 11, 2024

Staff was courtesy, kept me informed, clean facility I was disappointed that they couldn't find the source of the static in one of my speakers More

by chicowatkins
Recommend Dealer
Yes
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Mar 11, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 11, 2024

really appreciate the way Brian worked with me the service was great and the cost was reasonable More

by GOG1007587
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Mar 11, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Brian had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 10, 2024

Everyone was helpful and willing to answer any questions I had. I was kept informed about the timing and the problem More

by neanette
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2024

He was very knowledgeable and nice. Explained all the working me of my car so that I can understand. Thank u so much More

by JENNY_GIRL74
Recommend Dealer
Yes
Employees Worked With
Ken
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Mar 10, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 09, 2024

Purchased a used Genesis from them. Seamless transaction! Highly recommend for your next car purchase. More

by CHICAGOWILL67
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2024 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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