Family Hyundai - Service Center

Colin is great to work with. I ask for him every time I call or go in. I ask for him every time I call or go in. More

Very grateful for prompt service without an appointment and pleasant demeanor of staff even though they were very busy and pleasant demeanor of staff even though they were very busy More

They were so friendly and extremely helpful. After Happy Hyundai messed up my oil change they got me in the same day, showed me the issue, and fixed the maintenance in a timely manner! After Happy Hyundai messed up my oil change they got me in the same day, showed me the issue, and fixed the maintenance in a timely manner! More

The customer service is horrible. I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, despite the recall not being completed, and never return. He claimed that this was due to him listening to me disrespect his staff over the phone. However, after talking with the general manager (Graham) and service director (TJ), I learned that a service consultant, who was different than the one that I consistently worked with, lied to the service manager. He claimed that I called him a flunkie when I requested to speak to the manager about my vehicle since it was not ready when I was told it would be, and the communication I received from him was unclear and unhelpful. Although Graham and TJ were very helpful in getting my car serviced, my follow-up conversation with the service consultant (he said his name was Joe) was even more disrespectful. When I inquired about my usage of the word flunkie, he shared that it was his interpretation of me requesting to speak to a manager about my vehicle. He also tried to justify his blatant lie by accusing me of barking at him on the phone. As a black man, I find being likened to a dog EXTREMELY disrespectful seeing that I have done nothing but engage Family Hyundai with respect - even when consistently being disrespected by members of their team. The only reason I would not rate the dealership very poor on all categories is due to the consistent high-quality customer service that I have received from Crystal every time. More

Pleasant young man He greeted me. Didn't have a lot of conversation After my car was done he can and set I was all set to go Didn't have a lot of conversation After my car was done he can and set I was all set to go More

could not call or make online appointment due dealership ways handling appointments had to drive over and hope and pray could get service that day ways handling appointments had to drive over and hope and pray could get service that day More

Very professional and kept me posted the entire time my car was being serviced Text me thoroughlut the coup,e days mt car was there car was being serviced Text me thoroughlut the coup,e days mt car was there More

As always a professional and attentive service provided. Work was delivered and preformed as one expects from Family Hyundai. Work was delivered and preformed as one expects from Family Hyundai. More

True old school customer service. I'm very pleased with my experience. I am recommending this dealership to everyone! I'm very pleased with my experience. I am recommending this dealership to everyone! More

Not the service level I would expect from a Genesis dealer. When you pay for a premium car, you expect premium service. Instead it feels like a cheap dealership. Next time I’ll buy a BMW or Audi. dealer. When you pay for a premium car, you expect premium service. Instead it feels like a cheap dealership. Next time I’ll buy a BMW or Audi. More