Ferman BMW

Excellent service with good information for the customer and short waiting times . Also flexible drop off days . and short waiting times . Also flexible drop off days . More

This was a recall visit. Nick was great as usual. Quick turnaround. My car was washed too. Nick was great as usual. Quick turnaround. My car was washed too. More

Thai is my second BMW and I have been going to Ferman for a few years for service. It just seems lately there is always some issue . I have been sent a text and email twice this year that my car was schedule a few years for service. It just seems lately there is always some issue . I have been sent a text and email twice this year that my car was scheduled for a service, only to take time out of my morning and show up to find out that they have no idea why I was sent an appointment. The most recent service I was getting all 4 tires replaced and my service advisor told me that I could finally get the parts for my recall. She made an appointment for the following week and made a rental car reservation. I show up and go to get my rental car. Now I drive a 7 series, a big car bc I don’t like small cars, I haven’t had a small car since 1998. That particular morning happened to be when I drop off food at a charity I volunteer for. So when the guy gave me 3 series, I was not happy at all! Fortunately it all fit in the small car ( last recall I was given a 5 series so that was the size car I was expecting with all the stuff I had in my car). On day two in the afternoon I was told my car was ready bc they couldn’t do the recall after all. I couldn’t get back to the dealership until the next day. The whole rental car situation could have been avoided if I had just had the tires done. Later that day I got a text seeing if I enjoyed my service visit and I responded “ Not so much!” No one called to ask my why … I am seriously considering driving to st pete to service my car from now on bc I have wasted several mornings at Ferman because of “ mistakes” on their part. It has been extremely frustrating More

Good folks, slowish process compared To my last vehicle purchase and a little more persistent than the last dealer I purchased from. Overall not bad compared to the Toyota dealer! I would go back to Ferman purchase and a little more persistent than the last dealer I purchased from. Overall not bad compared to the Toyota dealer! I would go back to Ferman. More

The car buying process was very easy at Ferman. This is my second time buying from Ferman. Tom Berges is professional, courteous and cool to talk with about life in general. This is my second time buying from Ferman. Tom Berges is professional, courteous and cool to talk with about life in general. More

Great work. Very communicative. Highly recommend. This was my first time visit with my BMW and I will be returning for future work needed. Thank you all! Daniel Very communicative. Highly recommend. This was my first time visit with my BMW and I will be returning for future work needed. Thank you all! Danielle C. More

We stopped in to look at a 2016 Ford full size van. We thought price was a bit high, but they worked with us over a few hrs and finally gave us enough for our trade-in to seal the deal! We are happy wi We thought price was a bit high, but they worked with us over a few hrs and finally gave us enough for our trade-in to seal the deal! We are happy with our new (to us) van. We were treated with respect the entire time. Sorry I forgot names of salesman & his manager who worked hard to help us get this van. Pleasant experience, though it took quite awhile! More

Glad I stopped in. This is the only place I will be going from here on out. Everything was excellent. The service is outstanding. You won’t be disappointed. This is the only place I will be going from here on out. Everything was excellent. The service is outstanding. You won’t be disappointed. More

The team that helped make this a seamless process were prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. prompt, friendly, helpful, and professional. Thanks, Tony, Andrew, Aaron, and Joe. More

I am not sure who Alan Mazur is. Dan Macdonald is the Ferman rep who helped us select our car. We traded up from a 2017 to a 2021. It had many advanced features and Dan helped set Dan Macdonald is the Ferman rep who helped us select our car. We traded up from a 2017 to a 2021. It had many advanced features and Dan helped set them up. I have always been pleased with our treatment at Ferman even though it is a long drive from downtown St. Pete. More