Ferman BMW

Mary Keller has always been great and informative. She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service a She's always had all the patience needed to get me to move forward and find exactly what I wanted in a vehicle. I can't be happier with her service and professionalism. As far a Scott Douglas not usually the easiest place to be at the end of the transaction with financing. He made it a comfortable and awesome experience especially when I found out that my loyalty gave me a few dollars off and a better interest rate. He was fantastic. Karl Alvarez is great in his position and again has been extremely patient with me and never pushed me into anything. I have always been satisfied with my treatment at Ferman BMW. On a side note Sal Graziano in service is wonderful and very trustworthy man. Not what you can say about everyone when taking your car in for service. All in all Ferman BMW is a great place to purchase a car. Don't forget to ask for Mary Keller you won't be disappointed. More

As always Nick took good care of me. He explained everything clearly and the work was completed within time promised. He explained everything clearly and the work was completed within time promised. More

Sal is great. Very kind and attentive. Knows his stuff! He takes very good care of me and my car. Very kind and attentive. Knows his stuff! He takes very good care of me and my car. More

The dealership really came through on this one. The driver ran into something taking my car back and it really messed up the front end. They were very good about fixing everything and even did the The driver ran into something taking my car back and it really messed up the front end. They were very good about fixing everything and even did the tires which I wanted fixed. Overall, I was very pleased with this service. More

Excellent service from this dealer every time-Ferman BMW is the best-I will always use them BC is the best-I will always use them BC More

I always receive great customer service when I visit Ferman BMW. Everyone is always very kind, courteous and friendly. Ferman BMW. Everyone is always very kind, courteous and friendly. More

I always get great service here. They got me in quickly and out quickly as well. They got me in quickly and out quickly as well. More

I purchased my m440i at ferman BMW. The staff was pretty friendly and things went pretty smooth. The staff was pretty friendly and things went pretty smooth. More

Great service, took care of everything my X1 needed! !! Fantastic customer service at Ferman BMW !! Fantastic customer service at Ferman BMW More

My experience at the dealership was phenomenal. The staff members were courteous and took time to explain everything to me. The cost of my vehicle diagnostics and repair were justified. I did no The staff members were courteous and took time to explain everything to me. The cost of my vehicle diagnostics and repair were justified. I did not feel like I was being price gouged - which has always been my hesitation with manufacturers. I gave three stars instead of five because the two Lyft pick-ups arranged by the dealership were awful, although well intended. I strongly urge BMW to reevaluate their contract with Lyft. I felt incredibly uncomfortable, unsafe, and unsatisfied with that measure of my experience. It had me in tears twice… a staggering poor start and end to my day, although the dealership interaction was pleasant in between. Lyft service is of no reflection of the BMW staff members and the experience they provided. Next time I will call my own Uber or another transportation service with higher standards for drivers/vehicles. Honestly I’d rather walk. Barefoot. More