Ferman BMW

Service advisor was great James was responsive via text! Love that medium. He really works hard to help me get what I need. He is timely. My only hesitation is the loaner opt James was responsive via text! Love that medium. He really works hard to help me get what I need. He is timely. My only hesitation is the loaner options. But we made it work. More

Totally Professional Dan, our sales rep was excellent...Courteous and well informed..Very relaxed atmosphere..no hard sell whatever. Great service an the entire process wa Dan, our sales rep was excellent...Courteous and well informed..Very relaxed atmosphere..no hard sell whatever. Great service an the entire process was totally professional. Highly recommended!! More

Always accommodating James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my James Whaley and the loaner car personnel always manage to accommodate me with a smile and a loaner car even when I arrive close to closing due to my work schedule. Thanks for your patience Ferman service! More

Poor services actions The service area is less then service . They may have a service attitude but the service action lacks. Sale Mr Bob Annis us awesome. I would send The service area is less then service . They may have a service attitude but the service action lacks. Sale Mr Bob Annis us awesome. I would send my family to Bob. He is the best. I don't know names if any service crew they were not offered. One time waited over 3 hours when told it would beho7r and a half. Secondly , I had a key that I was untold was no good and they could not fulfill recall on computer with it. They said they had to order new one. I went back when I was notified jey was in and then was told they could not do it because they needed the ibe that was nit working. They should have told me to it to bring it back too. Now I have to do another 18 mile one eye trip with dead key. More

Good salesman and sales manager. Every body was helpful especially the financial department manager because she is holding the car until she got the bank approval and she gave me call Every body was helpful especially the financial department manager because she is holding the car until she got the bank approval and she gave me call to come to pick up your new car. More

Great service When I took my car in for service everything was done quickly and efficiently. From loaner car to communication to completion of service and delivery When I took my car in for service everything was done quickly and efficiently. From loaner car to communication to completion of service and delivery of my car. Everyone I encountered was friendly and ready to help me. James was awesome, he was very thorough and professional. More

Quick friendly service Always greeted immediately at door when drive up. Fast and friendly competent service. I like dealing with this service center. Will probably b Always greeted immediately at door when drive up. Fast and friendly competent service. I like dealing with this service center. Will probably buy next car from them. My car still under warranty. Would have liked better trade in value. More

purchase of 2019 BMW X3 M40i Car buying can be a pain , but not in this instance . Our Salesman Dave Soto was very easy to work with and knowledgeable of the car we were shopping Car buying can be a pain , but not in this instance . Our Salesman Dave Soto was very easy to work with and knowledgeable of the car we were shopping for. We went to the dealership on a Sunday afternoon just to kick some tires and possibly trade in our 2009 BMW X5. By Monday afternoon we were driving home in a new X3. Scott Douglas in Finance was also great to work with , no surprises , very efficient . Alex Villarreal from the BMW Genius explained more of the technical details of this ' computer on wheels' and we were on our way. We've only owned this vehicle for a few days but we can honestly say that the purchasing experience was hassle free and we highly recommend this team. More

Frustrated My “Drive Train” light kept coming on & my car was in the shop for a week. Three days later that same “repaired” issue is again a problem! This was my My “Drive Train” light kept coming on & my car was in the shop for a week. Three days later that same “repaired” issue is again a problem! This was my first ever BMW. Can’t say I’ll get another one. 😔 More

Thank you for the experience had a really great experience from beginning to the end. I went in fro service and ended up upgrading my mini cooper. Thank to Matt Cerro and Joe C had a really great experience from beginning to the end. I went in fro service and ended up upgrading my mini cooper. Thank to Matt Cerro and Joe Cleaver More