Ferman BMW

BMW X5 - Great experience We purchased a pre-owned X5 at Ferman, and had the pleasure of dealing with Tom Berges, the kind of no-pressure, with the clients best interest in foc We purchased a pre-owned X5 at Ferman, and had the pleasure of dealing with Tom Berges, the kind of no-pressure, with the clients best interest in focus kind of sales advisor that you rarely find. We saw a few minor cosmetic issues that we didn’t like, especially when buying a +$40K vehicle, and although it stated “sold as is”, Tom brought it to the managers attention, and they are taking care of it, even provided us with a loaner SUV while fixing the problems. Best car buying exercise I’ve ever had, and I can really recommend Tom Berges and Ferman BMW, will definitely purchase from them again. More

Excellent I was very pleased excellent service and friendly and professional atmosphere .i will definitely recommend to all my family and friends.thank you Alex I was very pleased excellent service and friendly and professional atmosphere .i will definitely recommend to all my family and friends.thank you Alex and Alan More

Great car! Nice Dealership! Lazy salesman! For the most part the sale was fine. The car is great and in almost perfect condition. I notified the salesman as we were looking at the car that the For the most part the sale was fine. The car is great and in almost perfect condition. I notified the salesman as we were looking at the car that the left rear tire was 5 psi lower than the others. He said he would get it checked out. After finishing with fianance (Joe Cleaver) great guy by the way... I had to track down the young salesman in his office after he asked me to text him when I finished. I had to run through the rain to the other office where he was talking to another employee and I had to weight for them to finish there conversation. I swapped my stuff out into my new car and left as I was already late for an appointment. As I stopped at a long light I checked to make sure the tires had been checked and inflated properly. It showed the same as before. I then called the salesman and his response was “ I looked and all the tires showed green so they should be good. Also the badging on the back of the 328d was missing. When I asked about it he stated that the previous owner had it ordered to not have the badging “328d” on it. After getting home I found the individual badge numbers and letters in the trunk. With the old glue on them. All in all I am still very happy so far with the car and staff that took care of me other than the salesman. He definitely needs some more training. More

Best in the business The sales team is probably the most professional I’ve come across when purchasing a new vehicle. Respective and not pushy - it would simply be wrong t The sales team is probably the most professional I’ve come across when purchasing a new vehicle. Respective and not pushy - it would simply be wrong to seek another dealer when buying your BMW! More

Good, reliable service We have had our two BMWs serviced at Ferman; one for 7 years and the other for a year-and-a-half. Service & repaires are done right the first time; ou We have had our two BMWs serviced at Ferman; one for 7 years and the other for a year-and-a-half. Service & repaires are done right the first time; our car is ready when promised; and if they uncover something unexpected, they promptly call and clearly explain my options. Their prices are competitive. More

Several bad experiences I brought my car in for recall regarding the back up camera and now the car runs terribly slower. They are constantly unable to solve problems. Their I brought my car in for recall regarding the back up camera and now the car runs terribly slower. They are constantly unable to solve problems. Their computers were down when I dropped my 2019 540 with 7000 miles and I had to wait 30 minutes b/c the service writer wasn’t sure if I was in warranty...Really and I’m going to trust my car to you??? More

World Class Professionalism Well I usually dont take the time to write reviews however I want to share the excellent experience purchasing a high end vehicle thru Ferman and more Well I usually dont take the time to write reviews however I want to share the excellent experience purchasing a high end vehicle thru Ferman and more specifically my salesman Mr. Dan Macdonald. In regards to this purchase, from first contact I made to full delivery of the vehicle 1000 miles away, my questions were answered, I was treated with utmost professionalism and made to feel my business was of the utmost importantance to this dealer. This is rare these days especially since I am.not a local resident and this purchase could be construed as a one time deal. My sincere hope is this review will help others decide to conduct business with Ferman, and Mr. Macdonald in particular. I wont post my contact info here but Mr. Macdonald has been made aware of my willingness to answer any questions a prospective buyer may have, Ill be happy to share my experience. Best wishes to all and thanks again Ferman and Dan Macdonald. Ill purchase from you again. Brian Hayes, Indianapolis In More

Convenience and timely service Easy to setup appointment, had my service rep ready when I arrived, my loaner was also ready and work was completed on time. No re-do’s!! Excellent e Easy to setup appointment, had my service rep ready when I arrived, my loaner was also ready and work was completed on time. No re-do’s!! Excellent experience. More

Not impressed! Had a rear tire on my 2019 BMW X3 penetrated by a screw and needed a replacement tire. The vehicle was towed to the dealership which informed me that Had a rear tire on my 2019 BMW X3 penetrated by a screw and needed a replacement tire. The vehicle was towed to the dealership which informed me that the tire was on backorder with a 4 week delivery time. They claimed they had checked all over the US and no tire was available so I had to wait. It took me 15 minutes to find the tire online on tire rack and I had it shipped to myself. The tire was received the next day and I delivered it to the dealership for installation. Not impressed at all. More

Great service Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how l Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how long service would take. Offered numerous times to shuttle me home and back once service was completed. More