Ferman BMW

Repaired baring in front passenger wheel Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updatin Great about getting our X5 in quickly along with offering a BMW loaner car while our X5 was being worked on. Jamie’s communication was great updating us on the progress of our X5 More

Outstanding service! Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while e Ferman’s service department is fantastic! It’s facility is clean, well organized and you can monitor your vehicles progress on a video monitor while enjoying a great cup of gourmet coffee and a bagel. Of particular note is maintenance team leader Stevon Budhu. Stevon’s BMW’s knowledge and maintenance skills are extraordinary. He is a key member of Ferman’s maintenance team and the primary reason that I return to Ferman for my maintenance requirements. I enjoy our conversations and appreciate his advice. Stevon is a superlative asset to the Ferman team! More

What car buying should feel like Our entire experience at Ferman BMW was a great one - from our Client Advisor Marcos Villas-Boas, to Sales Manager Phil Bennis, to Finance Director Sc Our entire experience at Ferman BMW was a great one - from our Client Advisor Marcos Villas-Boas, to Sales Manager Phil Bennis, to Finance Director Scott Douglas, everyone was very friendly and there was none of that high pressure car sales nonsense, however, everyone was also very professional. We were made to feel comfortable and actually enjoyed the time we spent there. Most importantly, in the end, we ended up with exactly the BMW we wanted for the price we wanted. Thanks, guys! We'll be back and we've already told many friends and family members about you. More

Excellent experience I’ve always have a great experience and Ceazars service was excellent everyone was friendly and they try to make me comfortable while I wait for my ca I’ve always have a great experience and Ceazars service was excellent everyone was friendly and they try to make me comfortable while I wait for my car More

Great Sales Professional Sara Griffith greeted me in the lobby with a high level of professionalism, courtesy and kindness. She immediately discussed with me my needs, likes a Sara Griffith greeted me in the lobby with a high level of professionalism, courtesy and kindness. She immediately discussed with me my needs, likes and purchase timeline. During the test drive, Sara displayed her product knowledge from a purely personal perspective. She related to me as a consumer and on a personal level, showing interest in my profession, where I originally came from and my experience in Florida. All of this factored into me making a same-day buying decision. She covered all of the bases. I will definitely rank my interaction with her at the very top of my car buying experiences. More

Decent dealership Personnel was very nice. Service took a little long. Needed service explained in advance of service. Paperwork for needed service was not included in Personnel was very nice. Service took a little long. Needed service explained in advance of service. Paperwork for needed service was not included in checkout receipt. More

Three weeks to get recall work done Due to confusion and scheduling breakdowns it took three weeks to get several recall issues fixed. Once the mechanics came out they did a great job. Due to confusion and scheduling breakdowns it took three weeks to get several recall issues fixed. Once the mechanics came out they did a great job. More

Always a pleasure coming in for service at Ferman BMW. From the coffee bar to the snacks and fresh bagels and the massage chair. Enjoyable and relaxing. Staff is alway coming in for service at Ferman BMW. From the coffee bar to the snacks and fresh bagels and the massage chair. Enjoyable and relaxing. Staff is always friendly and helpful. Another great experience. Thanks! More

Service Prices too high I realize dealerships charge more for non routine work but the prices quoted are insane. Make it up in volume, Minis break all the time, you could do I realize dealerships charge more for non routine work but the prices quoted are insane. Make it up in volume, Minis break all the time, you could do much better dropping your prices to reality. And get a greater volume of work. The current rates make it very worthwhile to have work done elsewhere. Hate Facebook so no recommendations on Facebook. More

Excellent I had a wonderful experience from start to finish. Gary was amazing, very helpful and knowledgeable with a sense of humor. I felt really comfortable t I had a wonderful experience from start to finish. Gary was amazing, very helpful and knowledgeable with a sense of humor. I felt really comfortable than I've been in the past with purchasing my last 2 new vehicles. Thanks for the hospitality. More