Ferman BMW

Great customer service This is the 4th BMW I have purchased at Ferman BMW. Their service and professionalism keeps me returning when I am ready to purchase a new BMW. This is the 4th BMW I have purchased at Ferman BMW. Their service and professionalism keeps me returning when I am ready to purchase a new BMW. More

Unannounced visit w/ engine light on; worked me in Worked me in even with a full schedule of service! Arrived, from out of town, unannounced with engine light “on”. A few hours wait, but repaired the p Worked me in even with a full schedule of service! Arrived, from out of town, unannounced with engine light “on”. A few hours wait, but repaired the problem More

Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

Lack of Communication Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or a Dropped my 750 off on Wednesday At 10 am. This was the first available with a loaner (X3) which I asked specifically for an another 7 or 5 series or an X5, as I am 6’9” and I drive this car for a specific reason. It is the only car of the 5 that we have that can fit my wife and my son at the same time comfortably. Was told that was all they had and that it would be done soon. The FOLLOWING Tuesday I get a call that it was ready. This is after I called on Monday afternoon after not hearing from anyone to ask what was going on. According to the lady that answered the phone. They just looked at the car on Monday Morning. What the xxxx. Why would you keep my car for 5 days before looking at it. I don’t care that I had a loaner it was a major inconvenience and nobody bothered to call me and explain why the delay. Besides being inconvenienced, I was concerned what the xxxx could be wrong as it’s 2016 with 20K miles on it. What is wrong with my car? I have 3 other BMWs and I will have to carefully rethink my relationship with this dealership. More

Doug Wilder is the best! Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in det Have had so much work done & Doug's treated me great every time. He's patient & helpful & always willing to take the time to explain everything in detail & make sure I'm comfortable with everything being done. More

Professional salesman, Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recom Salesman Mrs Robert is very professional and person who knows his job very well. I wish myself meet on my live way people like Mrs Robert. I can recommend this Dealership for everybody because working there salsman like Mrs Robert. More

Very happy new car owner! Everyone was very helpful and a pleasure to work with. Steve is extremely knowledgeable about BMW cars, as our client advisor he helped us find the p Everyone was very helpful and a pleasure to work with. Steve is extremely knowledgeable about BMW cars, as our client advisor he helped us find the perfect vehicle intuitively knowing our taste and expectations. We would highly recommend Steve and Ferman BMW!’ More

Service on 5 series Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finis Very helpful staff, Doug and Tomas a pleasure to work with. I would recommend them to anyone needing service. Great place to wait for work to be finished and shuttle service wherever you want to go! More

Service is excellent Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep conside Jimmy is always wonderful to work with. He is thorough and honest. I have been going to him for years and he is one of the reasons that I keep considering buying another BMW. After all, if you don't get great service after the sale then it makes owning the vehicle more difficult, and unpleasant. This service center makes owning and servicing a BMW a pleasure. I will also add that during the service process I ended up talking with our Sales Person, Steve Venden, and he was also very helpful and honest with us. He has been so easy to work with that it is no wonder customers will wait for him. Between him and Jimmy, we don't even consider going to any other BMW dealership for any of our needs. By the way.... the only reason I did not give it 5 stars has nothing to do with the employees here. It has to do with the fact that calls are sometimes routed through an automated system, and then messages are not returned. I think the calls should always be answered by a person! This is a luxury line and customers should be treated as such at ALL times and in ALL interactions with the dealership! More

Battery check What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditio What could be a difficult experience when faced with a problem with my car is always taken care of courteously, friendly, professionally and expeditiously. Love the service that I get at Ferman Mini. Hats off to a Paul Scaglione. You are the best! More