Ferman BMW

Always best in customer service Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on w Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on when my X3 needs service and a loaner to save our skin because we have a young family (2 year old and 1 year old). Thanks again! More

Had to replace run flat tire The car was returned to me with what I think, was rim sealer all over the outer edge of the rim. I didn't notice it until I arrived at home which was The car was returned to me with what I think, was rim sealer all over the outer edge of the rim. I didn't notice it until I arrived at home which was about 50 miles from the dealer otherwise I would have returned to the dealer an had it remove. Instead I cleaned it myself. More

Too much haggling Satisfied with the car and Gary was great, but management was difficult to deal with. Salesy, spoke down to me as though I didn’t understand why I was Satisfied with the car and Gary was great, but management was difficult to deal with. Salesy, spoke down to me as though I didn’t understand why I was getting a “good deal”. More

M5 maintenances and considering a new purchase I’ve been trusting Ferman BMW with my purchases and maintenance for the past 9 years . Steven is my salesman. He’s so honest . He knows his cars. Ext I’ve been trusting Ferman BMW with my purchases and maintenance for the past 9 years . Steven is my salesman. He’s so honest . He knows his cars. Extremely friendly . He’s really like family to us ! The service department is just outstanding. They are always accurate in their assessment. And friendly . More

Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

Not all that happy... . Purchased 2018 430i 7k miles.. had bring it back in for an oil change.. should have been done already. Detail job not thorough before purchase.. was i Purchased 2018 430i 7k miles.. had bring it back in for an oil change.. should have been done already. Detail job not thorough before purchase.. was informed after agreement of all terms (at signing) that I had to pay an extra $600 for maintenance agreement (oil changes) .. salesman previously said it was included on all bmw,s. For that reason alone ($600) I WOULD NOT RECOMMEND YOUR DEALERSHIP. ...COSTLY ERROR More

I’m not going to buy a car today Alex ! Bought one anyway lol! Love my new to me X3!! Stopped in to check out the new X1. It was way too small for my needs. Scored on a gorgeous preowned! Lo Bought one anyway lol! Love my new to me X3!! Stopped in to check out the new X1. It was way too small for my needs. Scored on a gorgeous preowned! Love it! More

Complete satisfied Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was Darlene who greeted me was very informative and efficient. I was expecting the service to take a long time, but that was not the case. My service was completed in a very reasonable time frame. More

Very good except for the long time for paperwork Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work He Took to the next day to finish paoerwork It was not Brian's fault He is the best salesman Very professional and knowledgeable about his work Helpful and trying to solve problems that were not even in his field More