Ferman BMW

Tire Rotation Wasn’t able to make appointment on line. No available dates were showing up. A quick phone call and it was scheduled. Arrived at the dealership and wa Wasn’t able to make appointment on line. No available dates were showing up. A quick phone call and it was scheduled. Arrived at the dealership and was in and out quickly. More

2019 2 Series Convertible Always a great buying experience with the Ferman team and Alex Wolf. I Will definitely be back to Ferman again for my next BMW purchase. Always a great buying experience with the Ferman team and Alex Wolf. I Will definitely be back to Ferman again for my next BMW purchase. More

Great experience Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! More

No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you are not willing to let me come in 5 minutes late. I'll just make a special trip and ruin a day of my weekend. I will avoid that experience in the future More

BMW Temp Issue Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The s Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The service I received from Cesar is what I expected and it is exactly what I got More

Fix locked hood I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag could also be fixed. I asked to come back to fix them since I did not have the $3200 being requested. I expected that since they had the hood unlocked, they would complete the oil change, top up washer fluods and remove some inspection warnings that were appearing. None of this was done and I picked up my car teo daya later in the same state I had brought it in. Very disappointed! More

Easy to work with and fair. Scott Simpson was really easy to work with and I felt he was working with me and not trying to make the dealership an extra buck. It was very relaxed Scott Simpson was really easy to work with and I felt he was working with me and not trying to make the dealership an extra buck. It was very relaxed environment they stayed late to get us finished and we are extremely happy with our purchase. More

Customer service The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estima The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estimated. Waiting area comfortable with snacks provided. More

First Mini Cooper Purchase Sara was very helpful. She wouldn’t let me walk away without the vehicle I wanted. Very knowledgeable of the products she sells and very upfront and h Sara was very helpful. She wouldn’t let me walk away without the vehicle I wanted. Very knowledgeable of the products she sells and very upfront and honest. Best car buying experience I’ve ever had. More

The salesman. He wasn’t pushy, & was very helpful. It was the paperwork I didn’t like. Took too long. The salesman Tom Berges took us out to drive the car, & was ve He wasn’t pushy, & was very helpful. It was the paperwork I didn’t like. Took too long. The salesman Tom Berges took us out to drive the car, & was very knowledgeable. More