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Ferman BMW

Palm Harbor, FL

4.8
8,091 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times. You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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31400 US Hwy 19 N

Palm Harbor, FL

34684

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Showing 8,091 reviews

October 23, 2018

Fix locked hood I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag More

by Khaemba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Wilder
Oct 25, 2018 -

Ferman BMW responded

Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

October 23, 2018

BMW Temp Issue Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The s More

by dteijido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Ferman BMW responded

Thank you for your review!

October 23, 2018

No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you More

by DENIS.LOFTHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Annese
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Byrd
Oct 25, 2018 -

Ferman BMW responded

We apologize for the negative experience you had with us. Please contact our manager, Bob Murray at (727) 797-2277 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

October 22, 2018

Customer service The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estima More

by KCKIKI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reny drive in person, Marc Youngsma, Paul Scaglione
Oct 23, 2018 -

Ferman BMW responded

Thank you for your review!

October 22, 2018

First Mini Cooper Purchase Sara was very helpful. She wouldn’t let me walk away without the vehicle I wanted. Very knowledgeable of the products she sells and very upfront and h More

by nicoletraxler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara with Mini Cooper
Oct 23, 2018 -

Ferman BMW responded

Thank you Nicole for your review!

October 22, 2018

The salesman. He wasn’t pushy, & was very helpful. It was the paperwork I didn’t like. Took too long. The salesman Tom Berges took us out to drive the car, & was ve More

by remartinez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Berges
Oct 23, 2018 -

Ferman BMW responded

Thank you for your review!

October 22, 2018

Easy to work with and fair. Scott Simpson was really easy to work with and I felt he was working with me and not trying to make the dealership an extra buck. It was very relaxed More

by jseahunter
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cleaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Simpson
Oct 23, 2018 -

Ferman BMW responded

Thank you for your review!

October 22, 2018

Exceeds Expectations! My sales person Robert Chodorowski was amazing! Spent so much time with us reviewing different possibilities and scenarios. Ended up with the perfect More

by SUSIEADRIANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Chodorowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cleaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Bennis
Oct 23, 2018 -

Ferman BMW responded

Thank you Susie for your review!

October 22, 2018

Thank you Karl Alvarez and Steve Vendon. This is my 2nd lease with Ferman BMW, Sales Manager Karl Alvarez, sales associate Steve Vendon and Kenny Russell were the reason I returned. Also sp More

by ostazalan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Venden, Kenny Russell
Oct 23, 2018 -

Ferman BMW responded

Thank you for your review!

October 20, 2018

Not happy this visit I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. How More

by Cherice
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steven Venden
Oct 25, 2018 -

Ferman BMW responded

We apologize for the negative experience you had with us. Please contact our manager, Bob Murray at (727) 797-2277 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

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