Ferman BMW

Fix locked hood I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag I brought in my car to have a jammed hood unlocked, top up washer fluids and so an oil change. After diagnosis my asvisor sent me a list of items thag could also be fixed. I asked to come back to fix them since I did not have the $3200 being requested. I expected that since they had the hood unlocked, they would complete the oil change, top up washer fluods and remove some inspection warnings that were appearing. None of this was done and I picked up my car teo daya later in the same state I had brought it in. Very disappointed! More

BMW Temp Issue Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The s Cesar was very informative and thorough. Liked his follow through and friendliness. He thoroughly explained what was done and met all promises. The service I received from Cesar is what I expected and it is exactly what I got More

No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you are not willing to let me come in 5 minutes late. I'll just make a special trip and ruin a day of my weekend. I will avoid that experience in the future More

Customer service The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estima The customer service is excellent from the minute I drive up tiki drive out. Service needed is thoroughly explained and time needed to do so is estimated. Waiting area comfortable with snacks provided. More

First Mini Cooper Purchase Sara was very helpful. She wouldn’t let me walk away without the vehicle I wanted. Very knowledgeable of the products she sells and very upfront and h Sara was very helpful. She wouldn’t let me walk away without the vehicle I wanted. Very knowledgeable of the products she sells and very upfront and honest. Best car buying experience I’ve ever had. More

The salesman. He wasn’t pushy, & was very helpful. It was the paperwork I didn’t like. Took too long. The salesman Tom Berges took us out to drive the car, & was ve He wasn’t pushy, & was very helpful. It was the paperwork I didn’t like. Took too long. The salesman Tom Berges took us out to drive the car, & was very knowledgeable. More

Easy to work with and fair. Scott Simpson was really easy to work with and I felt he was working with me and not trying to make the dealership an extra buck. It was very relaxed Scott Simpson was really easy to work with and I felt he was working with me and not trying to make the dealership an extra buck. It was very relaxed environment they stayed late to get us finished and we are extremely happy with our purchase. More

Exceeds Expectations! My sales person Robert Chodorowski was amazing! Spent so much time with us reviewing different possibilities and scenarios. Ended up with the perfect My sales person Robert Chodorowski was amazing! Spent so much time with us reviewing different possibilities and scenarios. Ended up with the perfect car at a great price zero buyers remorse. Would recommend Furman BMW and more specifically Robert Chodorowski whole heartedly. Love my new car ! More

Thank you Karl Alvarez and Steve Vendon. This is my 2nd lease with Ferman BMW, Sales Manager Karl Alvarez, sales associate Steve Vendon and Kenny Russell were the reason I returned. Also sp This is my 2nd lease with Ferman BMW, Sales Manager Karl Alvarez, sales associate Steve Vendon and Kenny Russell were the reason I returned. Also special thanks to Scott Douglas for being kind and accomodating to me, I apprecited all of your assistance. More

Not happy this visit I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. How I was very dissatisfied with the communication from my service advisor, Doug. I dropped my car off on a Friday and he said he would stay in touch. However, he did not. Saturday and Sunday I had to text him before the end of his shift to get an update. Monday I texted him and got no response. I later found out he was off, however, he didn’t hook me up with another advisor. I called the service department directly only to receive voicemail both times. I left a message with no response. I had to actually contact my dealer, Steve Venden in the afternoon to get an update and finally find out my car was ready. My prior visit my advisor was Jennifer and she was a much stronger communicator and a pleasure to deal with. Cherice Byler More