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Ferman BMW

Palm Harbor, FL

4.8
8,110 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times. You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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31400 US Hwy 19 N

Palm Harbor, FL

34684

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Showing 8,110 reviews

April 10, 2018

Fair and honest Professional and experienced service staff. I recommend this to any BMW owners. They know what they are doing and are not out to take advantage of y More

by Matt.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Keegan Boylan
April 10, 2018

Outstanding! Cesar was extremely helpful with my repair appointment and kept me up to date on the status. My husband and I were very pleased with the service depar More

by MAEDWARDS111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

Ferman BMW responded

Hi Maedwards111, We are so thrilled to hear you and your husband were very pleased with Cesar and our Service Department. Thank you for sharing your positive experience with us! We are here anytime you need help. We look forward to having the opportunity to work with you again in the future!

April 10, 2018

Always a pleasure I have never had a bad experience at Ferman BMW. The staff is friendly, courteous, and wonderfully competent. Plus the waiting area is stocked with More

by nikkispitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Great service personal, Jamie kept me apprised of the work being done & explained what was being done. She coordinated my service appointment when a courtesy vehicle was av More

by C PETERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

Ferman BMW responded

Hello C, thank you for leaving us a nice review! It's great to learn you received excellent service from Jamie. She is truly amazing and we are so lucky to have her on our team. It was wonderful working with you. Come back and see us again sometime!

April 10, 2018

Excellent Service! Highly recommend this dealership hands down. I travel from Riverview to Palm Harbor because I know I am going to get great service and value. My Ser More

by Bmergal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2018 -

Ferman BMW responded

Thank you for the recommendation! We look forward to passing on your compliments to our team. Your satisfaction is our top priority, and we look forward to exceeding your expectations for many years to come.

April 09, 2018

Outstanding customer service and respect This is my second purchase from Ferman BMW, Robert was a great person to deal with and forthcoming. I wouldn't hesitate to do business with him agai More

by Scott Arntsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Chodorowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Mazur, Erin Chaparro
Apr 09, 2018 -

Ferman BMW responded

Hi Scott, thank you so much for sharing your five-star review with Robert! We are happy to know he provided you with exceptional service. We truly appreciate your business and loyalty. We hope to have the opportunity to work with you again in the future.

April 09, 2018

Right car - right salesman & right dealer I needed to find a specific Mini for my wile. I contacted Ferman online and Jack to over. He had the car and held it on the last day of the month unt More

by HARROGATE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack "MINIBee" Rowland
Apr 10, 2018 -

Ferman BMW responded

That's great to hear! We always do our best to exceed our guests' expectations and we're happy to hear Jack helped you find a vehicle you're happy with. What a great birthday gift! We look forward to working with both you and your wife in the future.

April 09, 2018

Scheduled service and two new tires Charles Drivas, was very pleasant and informative. I needed two new rear tires which were worn. They had cords showing on the tire. It was also close More

by PATBRENDAMURPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Drivas, Manolo Santos
Apr 10, 2018 -

Ferman BMW responded

That's great to hear, Charles. Your satisfaction is important to us and we're very pleased to hear you found Charles to be pleasant and informative. We appreciate the five stars and hope to see you again!

April 09, 2018

Good & expensive Good service but expensive. Convertible top has been fixed. They called to recommend top exchange and provided guidance to buy a new one, which was More

by ngaleano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene King, Marc Youngsma
Apr 10, 2018 -

Ferman BMW responded

Thank you for your feedback. We take your input seriously. I'm concerned to hear you weren't completely happy with our prices, but I'm glad you felt our team provided quality service. We look forward to working with you again.

April 09, 2018

My issues returned days after they were "fixed" Ferman BMW was the nicest dealership I have ever been to. My problems are from the service I received. After paying over $400 for my two car issues to More

by zackv09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
My BMW employee experience was great
Apr 09, 2018 -

Ferman BMW responded

Hello, Our goal is always to provide a solid five-star experience for our guests, and I am concerned to see that your service experience has left you feeling barely satisfied. Please reach out to me at your convenience so that I may have the chance to discuss the situation with your unresolved car issues. I look forward to addressing your concerns about what may have happened, and turning around your experience with us. Best regards, Bob Murray General Manager bob.murray@ferman.com

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