Ferman BMW - Service Center

I went in to have a recalled part replaced and Salvatore was very friendly and personable. He answered all of my questions and even found a service contract for oil changes that the previous owner had purch was very friendly and personable. He answered all of my questions and even found a service contract for oil changes that the previous owner had purchased and let me know about it! Super cool deal for me! Overall I had an excellent experience and will be back! More

Service department is always excellent. My advisor Andrew always goes above and beyond to make sure I am always pleased with my experience. The dealership is updated comfortable and plenty My advisor Andrew always goes above and beyond to make sure I am always pleased with my experience. The dealership is updated comfortable and plenty of amenities. More

Cesar from customer service and Paul, (BMW manager), provided excellent service. They thoroughly reviewed my case regarding the leather seat and have scheduled a replacement along with a paint touch-up provided excellent service. They thoroughly reviewed my case regarding the leather seat and have scheduled a replacement along with a paint touch-up for this coming Wednesday. More

Nick is the best service advisor! I trust this dealership to do the right thing. I’m also a huge fan of the recent renovations and investment in the customer experience. I trust this dealership to do the right thing. I’m also a huge fan of the recent renovations and investment in the customer experience. More

Mario,Joe ,and Joshua did a fabulous job keeping me informed about my purchase, and storage of my car before pickup. I would recommend Freman because of their great staff!!! informed about my purchase, and storage of my car before pickup. I would recommend Freman because of their great staff!!! More

Nick Hawk was able to help assist me in dealing with a refund from BMW by supplying the paid invoice of the work that was done to my car and BMW would be reimbursing. Very lucky to have a great service re refund from BMW by supplying the paid invoice of the work that was done to my car and BMW would be reimbursing. Very lucky to have a great service representative that I can always count on. More

Service team was amazing and always take care of my needs. Supplied a loaner and kept me informed needs. Supplied a loaner and kept me informed More

New tires and alignment as requested. Good job faster than expected time. Appreciate the uber to mall during wait. Good job faster than expected time. Appreciate the uber to mall during wait. More

Car was treated well. As was I. Some addtional work was performed, but I didn't feel strong armed into it. Bud Almond was my service representative. The car was treated we As was I. Some addtional work was performed, but I didn't feel strong armed into it. Bud Almond was my service representative. The car was treated well. Came back shining, as well. The whole team effort. My GR Supra is happy as am I. More

Ferman's has gone above and beyond to take care of me and my car. The dealership is about an hour away from me and I have a closer BMW dealership, but I will always go to Ferman's. They've always treated me my car. The dealership is about an hour away from me and I have a closer BMW dealership, but I will always go to Ferman's. They've always treated me so well- I don't mind the drive to get better service. More