Ferman BMW - Service Center

I had an issue with the car and Jamie addressed it by having a mechanic take me and the car for a ride. I felt that I was heard and the mechanic had some useful observations. having a mechanic take me and the car for a ride. I felt that I was heard and the mechanic had some useful observations. More

Prompt, professional customer service - loved that the new car was delivered right to my door with a thorough tutorial of all the bells and whistles! new car was delivered right to my door with a thorough tutorial of all the bells and whistles! More

Always excellent service. Ordered a 24 vehicle while there. I have purchased several cars from Ferman and I’m always happy Ordered a 24 vehicle while there. I have purchased several cars from Ferman and I’m always happy More

I always have a great experience at the BMW dealer in Palm Harbor. Sal was excellent and knowledgeable. Palm Harbor. Sal was excellent and knowledgeable. More

Sal is amazing! He’s always on top of my M car’s needs and truly makes the experience a good one. Ferman really prioritizes excellence in customer service. Instead o He’s always on top of my M car’s needs and truly makes the experience a good one. Ferman really prioritizes excellence in customer service. Instead of going to the dealership that’s close to my house, I travel several miles out of my way because of their great customer service. More

Always a personal experience with this group! From saws to service, communication and attention exceed expectations From saws to service, communication and attention exceed expectations More

Always good service. Cesar is always cordial and keeps me updated on status of my car. Cesar is always cordial and keeps me updated on status of my car. More

Mechanical repairs met expectations, but dealing with Genius rep on software updates was not satisfactory and items are still an issue. Worked with two different Genius reps and had to make 2 trips to de Genius rep on software updates was not satisfactory and items are still an issue. Worked with two different Genius reps and had to make 2 trips to dealership. Still need a third trip to resolve. More

Very nice people. Not pushy like most dealerships. They kept me up to speed when my car would be in and helped pick out options! Not pushy like most dealerships. They kept me up to speed when my car would be in and helped pick out options! More

My interaction with salesman Thomas Berges and the team at Ferman could not have been better. Everything was as advertised. They were helpful with the trade. The Genius, Leah, did an excellent job of orien at Ferman could not have been better. Everything was as advertised. They were helpful with the trade. The Genius, Leah, did an excellent job of orienting us to the electronics, and the paperwork went smoothly. More