Ferman BMW - Service Center

Could not complete the job and wanted me to go to a locksmith and have their key programmed to my car which did not make sense. I bought the key from them. It cost 467 to tow the car to them and 467 to locksmith and have their key programmed to my car which did not make sense. I bought the key from them. It cost 467 to tow the car to them and 467 to tow it back sense they could not complete the job. The manager of service seems racist down talking me. He tried to make me seem like a liar when his employee told me they can program the key and when thry could not to come get a refund.Yes I'm black. I don't recommend this place. They will try to upsale you for things you don't need. I came due to me.losing my key they were suppose to program me a new key ended up trying to sale me a cas system and another new key. Remind you there is nothing wrong with my cas before i brought it in the guy from parts was understanding and he was great. He seen what they were trying to do and he helped me. Just beware. More

Very friendly and patient, service advisor would keep me updated through out the time my vehicle was in their shop. updated through out the time my vehicle was in their shop. More

I’ve been to the dealership twice - Everything went according to plan. Nick and all staff highly professional and friendly. I will utilize their services as needed and would highly recommend their se according to plan. Nick and all staff highly professional and friendly. I will utilize their services as needed and would highly recommend their services. More

It’s always a pleasure coming in and receiving service. The people that greeted me to the service advisor are all wonderful. The people that greeted me to the service advisor are all wonderful. More

Everyone was really nice. Everything went well. Mickey was especially helpful And honest.. Thank you Everything went well. Mickey was especially helpful And honest.. Thank you More

My service advisor was courteous and extremely attentive to my needs and priorities. Suggested and recommended needed services without using fear or deceiving tactics like some other high-end dealers. Excel to my needs and priorities. Suggested and recommended needed services without using fear or deceiving tactics like some other high-end dealers. Excellency! More

Your salesman tried getting me to buy all new tires when I replaced them one year earlier and only put 10000 miles on. Fortunately, I keep all my receipts so I was able to track what I have had done on my c I replaced them one year earlier and only put 10000 miles on. Fortunately, I keep all my receipts so I was able to track what I have had done on my car. More

The salesman William Race Alley was great and went above and beyond to make sure I was happy with my purchase. Minimum dealers fees and no hassle. and beyond to make sure I was happy with my purchase. Minimum dealers fees and no hassle. More

Ceasar did a great job handling all the issues that I needed. Everything was done in a very professional manner. needed. Everything was done in a very professional manner. More

Prompt & courteous service. Cesar stayed in constant communication with me. An enjoyable experience. The young lady on the drive was outstanding. A friendly dealership. Cesar stayed in constant communication with me. An enjoyable experience. The young lady on the drive was outstanding. A friendly dealership. More