Ferman BMW - Service Center

I know I can rely on this dealership for service! My Service Advisor is the best! My Service Advisor is the best! More

Too expensive did not tell me over the phone that my car is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in is maintenance lapsed and that I would need to pay for out-of-pocket waited way too long just even be checked in More

This review is not about Sal, the customer service rep. He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that He is great! But he has to be the middle man between the customer and the mechanics and BMW parts in Germany. Took nearly a month to get a part that should've never needed replacing. Also, failure caused by a problem I alerted the service department to at least twice over the past few years. Shouldn't luxury vehicles have the best warranties in the business? They don't. And I found out why. More

Sal was very patient trying to get our credit card to work when the system was down. We always enjoy having him take care of our needs. work when the system was down. We always enjoy having him take care of our needs. More

They fixed what need to be fixed in a very short time . They did try to up sell me a few thing but they were not need at this time . They did try to up sell me a few thing but they were not need at this time . More

Wait was not very long but employees were arguing with each other in front of clients each other in front of clients More

Always nice and looking out for me. Sal has been our advisor and we appreciate all his efforts to get our services scheduled and completed. You could do a little better when washing t Sal has been our advisor and we appreciate all his efforts to get our services scheduled and completed. You could do a little better when washing the cars More

Service was quick and easy, the associates were very friendly and efficient and the work was completed on time. friendly and efficient and the work was completed on time. More

Went in for an oil change and airbag recall. All went well, prompt and courteous. All went well, prompt and courteous. More

Ferman BMW continues to be a reliable and trustworthy service center for us. Jamie Annese has earned our trust over many years. She always does an excellent job to see that we are given the best service service center for us. Jamie Annese has earned our trust over many years. She always does an excellent job to see that we are given the best service possible. She goes the extra mile to see that we and our vehicles are well taken care of and it is greatly appreciated. More