Ferman BMW - Service Center

Sal was great as always. Very friendly and straight forward. And really everyone I interact with at Ferman has been wonderful. Very friendly and straight forward. And really everyone I interact with at Ferman has been wonderful. More

Hit or miss No loaners only enterprise 👎 Expensive cars should come with the dealership Perks of owning one. Like loaners should come with the dealership Perks of owning one. Like loaners More

Delivers as promised. Sal follows up extremely well and keep client informed. Waiting area works well to do work and wait but would be beneficial to have an office for vir Sal follows up extremely well and keep client informed. Waiting area works well to do work and wait but would be beneficial to have an office for virtual meetings. As a luxury car dealership you really need to improve the loaner car program. To ask a customer to be transported to enterprise rental for a non bmw and then have to do the same upon return is not customer centric and a dissatisfier. Cars may be in short supply but you would think within the Ferman family of dealerships if at a minimum you could allocate non bmw cars as loaners, I recall the days when a bmw loaner was standard protocol—never an issue. Thanks. More

Unresponsive service - sales personnel was very rude, not the bmw level of services I had expected at all! the bmw level of services I had expected at all! More

Fantastic dealership with excellent service. The experience is always top notch. Service is quick and efficient. The experience is always top notch. Service is quick and efficient. More

Friendly and informative. .answered l questions and kept me I'm the loop every step of the way .answered l questions and kept me I'm the loop every step of the way More

Full disclosure, I have worked at Ferman BMW for over twenty years and it is an excellent BMW Center. The employees and the management are truly outstanding twenty years and it is an excellent BMW Center. The employees and the management are truly outstanding More

Good experience. Great sales guy, the paper work transaction took lobger than expected. Very happy with ride. Great sales guy, the paper work transaction took lobger than expected. Very happy with ride. More

Courteous informative problems fixed fast without waiting. Ceasars the best service writer helps me all the time all problems resolved waiting. Ceasars the best service writer helps me all the time all problems resolved More

Always excellent service. Sal Graziano is very helpful and explains the work that needs to be done. However, I was quite surprised when he told me there was a recall on the ca Sal Graziano is very helpful and explains the work that needs to be done. However, I was quite surprised when he told me there was a recall on the car. I had never received any paperwork from BMW. More