Ferman BMW - Service Center

Cesar provided excellent service. The issue was taken care of promptly. The waiting area is pleasant and comfortable. I hope the dealership provides a courtesy vehicle if the wait is long. care of promptly. The waiting area is pleasant and comfortable. I hope the dealership provides a courtesy vehicle if the wait is long. More

Your service is very poor. I pay for warranty but I don’t get any kind of good service from bmw dealers. Service department make an appointment for tire replacement. They sitting us there two hours after tha get any kind of good service from bmw dealers. Service department make an appointment for tire replacement. They sitting us there two hours after that they notice they have no tire for replacement. They can cancel the appointment before we go. They have no responsibility. More

Excellent customer service and friendly staff. Completed work in timely and satisfactory manner. And kept me updated on the progress and estimated time of completion work in timely and satisfactory manner. And kept me updated on the progress and estimated time of completion More

Sal was my advisor and he did a great job. Kept me informed of everything that was happening and arranged a rental for me. I am very pleased with the service. informed of everything that was happening and arranged a rental for me. I am very pleased with the service. More

Really like Sal. He’s very friendly and helpful. All the work done is rope notch and I am always comfortable while waiting. My only complaint is two or three times now my car has not been washed even though work done is rope notch and I am always comfortable while waiting. My only complaint is two or three times now my car has not been washed even though I am asked if I want it to be. It’s just a nice service and has not happened for my last few visits. Also, I really appreciate the shuttle service. So much so that I will often bring my much older BMW there rather than ti a cheaper German mechanic he doesn’t do the rides. It’s just the all around service. But, over all I have loved my BMW X5 and driven it for 15 years!!! Getting a new car in October of this year but maintaining until the end. Great car. More

My car has only been serviced by Ferman BMW and the service department is great. Personnel attentive and Christopher was most helpful on my last visit service department is great. Personnel attentive and Christopher was most helpful on my last visit More

I have been servicing my BMW’s at Ferman for so many years and in my experience their service is professional, prompt and on target. years and in my experience their service is professional, prompt and on target. More

Great follow up! Friendly, knowledgeable staff and clean, professional facility!! Service team is courteous and helpful with appointments and they take time to answer all questions. professional facility!! Service team is courteous and helpful with appointments and they take time to answer all questions. More

Great with everything and nice. s s s s s s s s s s s s s s s s s S s s s s s s s S s s s More

Timely. Eno customer focused.Performed according to discussions.Mario and Mickey work well together.Scott puts everything into easily understood actions. Car runs as indicated. Brad at initial entry wa discussions.Mario and Mickey work well together.Scott puts everything into easily understood actions. Car runs as indicated. Brad at initial entry was very helpful along with his team. More