Ferman BMW - Service Center

Sal was great. Suggested maintenance but was not pushy. Followed up to see how things were. I have had serious problems in the past with Ferman and only returned due to proximity. They have improved. Thank Followed up to see how things were. I have had serious problems in the past with Ferman and only returned due to proximity. They have improved. Thanks More

We really like Sal, our service advisor. Quality and timely service from Ferman BMW. timely service from Ferman BMW. More

Ferman BMW always does a fantastic job!!! Great customer service service More

Apparentlt underdiagnosed a problem with my seatbelt and rather than doing what was needed to fix it, they ended up seemingly deciding they'd lose more money than they were comfortable with to fix it proper rather than doing what was needed to fix it, they ended up seemingly deciding they'd lose more money than they were comfortable with to fix it properly and returned my money with the problem unresolved. If BMW cannot fix their own car, who can? They can build their cars from the ground up. More

Always great and timely service! Highly recommend to other BMW owners. other BMW owners. More

Very friendly and customer service oriented. As a customer I feel that I am always well taken care of. I don't have to wait long for service and the communicate well on the status of my car while the customer I feel that I am always well taken care of. I don't have to wait long for service and the communicate well on the status of my car while they are servicing it. More

Everyone was very professional. Too bad the mechanic put the wrong tire on my car and I had to go back. the wrong tire on my car and I had to go back. More

Great service, very friendly staff and best of the cash wash is superb they pay attention to detail and car and customer treated the same doesn’t matter how old your car is once it’s a BMW wash is superb they pay attention to detail and car and customer treated the same doesn’t matter how old your car is once it’s a BMW More

Phenomenal customer service in all areas. Very accommodating in all areas accommodating in all areas More

Quick service and friendly staff. The team has good communication and good follow up. Very good at making sure the customer is comfortable and good at making sure all the questions are answered. communication and good follow up. Very good at making sure the customer is comfortable and good at making sure all the questions are answered. More