Ferman BMW - Service Center

Everything was excellent from the time I drove to the door until I left. Everything was extremely professional and you felt safe. I could not have asked for anything better. Thank you James for all your door until I left. Everything was extremely professional and you felt safe. I could not have asked for anything better. Thank you James for all your help. And my husband thanks you too. Darby and Eileen. More

Jamie A is always knowledgeable and provides a quality service service experience with a smile. She makes the experience of having your car serviced pleasant. service service experience with a smile. She makes the experience of having your car serviced pleasant. More

Horrible. I brought my 2007 BMW into service, to have the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork I was given. They had the wrong VIN #, Car, and mileage. I called to see what could be done to have this corrected, and the “customer service” I received was HORRIBLE! They said it was not their problem it was not fixed. After spending hundreds of dollars from being told from your service department that this is what is wrong and it was not. Why should I have to pay for a diagnostic when the information they gave me was incorrect from day 1. Very rude, unprofessional, and horrible customer service. I was told I would Get a call back and here we are 2 weeks later and still no phone call. I would not recommend the service department. More

All was good we got oil change and tires checked. Good customer service. Place was cleaned and with all covid 19 measurements for the public in code. customer service. Place was cleaned and with all covid 19 measurements for the public in code. More

This is the last time I’ll bring my car to Ferman. 3 out of the 3 times have been terrible experiences with extremely rude service. of the 3 times have been terrible experiences with extremely rude service. More

Minimal waiting time at the dealership. All precautions were taken in light of the current pandemic. Car was well washed and cleaned. Overall great service. were taken in light of the current pandemic. Car was well washed and cleaned. Overall great service. More

Cesar was very helpful, he went above and beyond to make sure the problems with my car was fixed properly. I appreciate Ferman and Cesar. sure the problems with my car was fixed properly. I appreciate Ferman and Cesar. More

Cesar Tereso is absolutely the best Service Advisor ever!! He is consistently great and the reason I return to Ferman BMW for service on both of my 2 BMW’s. ever!! He is consistently great and the reason I return to Ferman BMW for service on both of my 2 BMW’s. More

Ferman BMW has done a great job servicing our BMW’s for years. Cesar in customer service has been outstanding to work with and we really appreciate going the extra mile for us! years. Cesar in customer service has been outstanding to work with and we really appreciate going the extra mile for us! More

All of the service staff are attentive, thorough and kind. They also were exhibiting all the safe Covid practices. James Whaley is excellent at his job. kind. They also were exhibiting all the safe Covid practices. James Whaley is excellent at his job. More