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Ferman BMW - Service Center

Palm Harbor, FL

4.7
4,183 Reviews

4,183 Reviews of Ferman BMW - Service Center

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January 15, 2021

Always good service and friendly staff. Toby and Sal are particularly friendly and helpful. I’d highly recommend this dealership for any BMW owners. The waiting environment is also very comfortable. More

by Bill Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Borbolla, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toby Edward Pacuch
Jan 15, 2021 -

Ferman BMW responded

Thank you for your Business Happy 2021 Bob Murray General Manager

January 14, 2021

I had to take my car in for service a few days back. Ferman BMW always provides exceptional customer service each time I come. They are truly the best in the Tampa Bay area. More

by SatisfiedCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2021

Sal went above and beyond and made things work in the service department faster than I can even believe. He communicates with you and keeps you informed. Thanks Sal your the best!!! More

by kolette86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2021

Always, excellent service! Quick and efficient! Clean facilities and friendly people! I gave always been satisfied with this location. I would highly recommend Ferman BMW service department. More

by mh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2021

I needed to have an air bag replaced due to a recall. The technician who did the work was courteous, professional, and on time. I was totally satisfied with the quality of work and customer service. More

by Frant
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Young black man with dreadlocks.
January 08, 2021

I have purchased two BMWs from Furman and received great service and very good price. I have both my 740 and X5 serviced at the dealership and have only excellent results. Caesar is extremely professional a More

by jpipas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Soto
January 08, 2021

Sal was incredibly helpful. He was so busy but made sure to check in with me a couple times to update me on the progress. Great experience More

by HELENELEWALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2021

Top notch service and professionalism from start to finish! Check-in was easy and on time, and the service was finished within the time frame promised. More

by Jen G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2021

Horrible service. You can text damages to approve but you cannot answer 1 call. When I asked i was told he was too busy to talk. Horrible experience More

by Alkis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
January 06, 2021

Too expensive. The labor to install the plastic intake charge plate was outrageous. Next time I will buy original equipment parts on line. Unfortunately I researched after the work done. The Bosch spark p More

by Scottscott520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar Tereso
3.0
This rating includes all reviews, with more weight given to recent reviews.
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