Ferman BMW - Service Center

Quality repair of A/C system, but mis-diagnosed brake issue . The front brakes were producing a thumping sensation, but technician recommended replacing the rear pads and rotors. I took it to an independ . The front brakes were producing a thumping sensation, but technician recommended replacing the rear pads and rotors. I took it to an independent brake/wheel/tire specialist, who found corrosion on a front rotor and polished it. The actual problem was fixed for $65. More

Battery replacement Needed replacement of battery for vehicles key, Robert gave me a lesson on dashboard msg retrieving realizing the battery needed replacement, where se Needed replacement of battery for vehicles key, Robert gave me a lesson on dashboard msg retrieving realizing the battery needed replacement, where service introduced there selves and resolved problem.. More

Great Customer Service As always, I appreciate the great customer service that I receive whenever I visit Ferman BMW. I appreciate professionalism, kindness and the attentio As always, I appreciate the great customer service that I receive whenever I visit Ferman BMW. I appreciate professionalism, kindness and the attention to detail by everyone! More

Exceeding expectations... While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my viist...this was a simple service viist and he took care of everything perfectly, as always. He is truly the model of what a service advisor should be. I have bought my last three cars at this dealership, primary reason is Nick. Highly recommended. More

professional and friendly! Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready w Efficient, professional and friendly service. They treat you right at Ferman BMW! Nick kept me informed all throughout the day and my car was ready when promised. More

Very responsive Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so co Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so convenient More

Jimmy Whaley is the best service advisor around. We have 5 BMW's in our family and Jimmy gives us the best top notch care for every member of my family. We have 5 BMW's in our family and Jimmy gives us the best top notch care for every member of my family. More

excellent staff The staff is very professional and gave me 100% confidence that I received the service I needed and I have a reliable car. I have visited several BMW The staff is very professional and gave me 100% confidence that I received the service I needed and I have a reliable car. I have visited several BMW dealerships (I move around a little bit for my job), and Ferman is the best dealership I have experienced. More

Friendly! Always kind employees to help! Everyone from the helper in the service drive up area to the managers everyone is nice and helpful!!!! Nice & answered Always kind employees to help! Everyone from the helper in the service drive up area to the managers everyone is nice and helpful!!!! Nice & answered questions. More

Good service We purchased a new x5 and the process went well. We ended up having a sensor issue, two months after purchase, which Sarasota BMW advised was not cov We purchased a new x5 and the process went well. We ended up having a sensor issue, two months after purchase, which Sarasota BMW advised was not covered under warranty. We took it back to Ferman, where we purchased the vehicle and they took care of it for us. Jimmy Whaley in the service Dept did a great job for us. More