Ferman BMW - Service Center

Did not happen When I was checked in outside the bldg they said they would glue the panel on the drivers side door that came loose. Well that did not happen. Afte When I was checked in outside the bldg they said they would glue the panel on the drivers side door that came loose. Well that did not happen. After spend over $700 that day how would you feel???? I did not get the fellows name that I talked with and didn’t discuss this with nick. Wish I had... More

Service Everything was wonderful except the cleaning of the car itself. It was ok but not what I would expect from BMW. Inside windshield had residue and vac Everything was wonderful except the cleaning of the car itself. It was ok but not what I would expect from BMW. Inside windshield had residue and vacuuming was not thorough. More

Outstanding Customer Services Cesar and all the service crew are absolutely the best service professionals around!! They provide prompt service and I always receive the highest Mai Cesar and all the service crew are absolutely the best service professionals around!! They provide prompt service and I always receive the highest Maintenance standard!! Keep up the great work!!🤙🏽 More

Great service Oil change was quick and staff was friendly and helpful. Will return for my next oil change in another 10,000 miles. Waiting room is always clean an Oil change was quick and staff was friendly and helpful. Will return for my next oil change in another 10,000 miles. Waiting room is always clean and has good coffee. More

Fantastic service I took my vehicle in to get a few recalls completed and I experienced some of the best service I have at any dealership. Sal was fantastic on the phon I took my vehicle in to get a few recalls completed and I experienced some of the best service I have at any dealership. Sal was fantastic on the phone and in person with information and was very friendly. The entire staff team there seemed to love what they were doing and it was a great experience. More

Great service! I went in for the service, and they found that my battery needed to be changed. They managed to get a replacement for it and pass it with the warran I went in for the service, and they found that my battery needed to be changed. They managed to get a replacement for it and pass it with the warranty. I truly appreciated their help with this issue. Great Team! More

Excellent Customer Service! Marc was helpful, informative and provided excellent customer service in the Service Department. I truly appreciate the follow up contact and email of Marc was helpful, informative and provided excellent customer service in the Service Department. I truly appreciate the follow up contact and email of recommended services. More

Best BMW Service Best BMW service experience, I felt like I was the most important person there, I drive 34 miles for my service, go there or you won’t be sorry. Best BMW service experience, I felt like I was the most important person there, I drive 34 miles for my service, go there or you won’t be sorry. More

Oil change First oil change and all went well. Everyone was friendly. I don’t remember the associate but no comments, concerns or issues. That’s all First oil change and all went well. Everyone was friendly. I don’t remember the associate but no comments, concerns or issues. That’s all More

Diagnosis I recently had a new engine installed and it never ran right from the start even though is had supposedly been put through quality control testing, if I recently had a new engine installed and it never ran right from the start even though is had supposedly been put through quality control testing, if that was true someone probably would’ve told me about the old and broken parts that were placed on the new engine, and after I personally replaced them just to be able to operate the vehicle and get it to the shop I was told if I hadn’t fix that issue make it could’ve been taken care of, and upon this visit a diagnostic show a failing HPFP bank one, low fuel pressure sensor, one tire module and a arm tire sensor total repair cost $4600 outrageous this wasn’t done during the initial install. More