Ferman BMW - Service Center

Great service Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how l Friendly, efficient service coordinator. Nice waiting room. Complementary bagels, coffee, water or soft drinks. Kept me periodically updated on how long service would take. Offered numerous times to shuttle me home and back once service was completed. More

Efficient and friendly There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had There were some minor issues with my car and I was due for a servicing. Arrived early and was offered a bagel and coffee, which was nice because I had missed breakfast. The work was done and everything was explained to me. They encourage questions but I was satisfied all was done. More

Excellent service advisor The service advisor was efficient, knowledgeable and very kind. I had a difficult issue to diagnose and Jamie didn't get frustrated or give up. The pr The service advisor was efficient, knowledgeable and very kind. I had a difficult issue to diagnose and Jamie didn't get frustrated or give up. The problem is now fixed. More

Battery replaced for key Key was covered under warranty and service verified all information needed provided great customer services and support directed me to the customer lo Key was covered under warranty and service verified all information needed provided great customer services and support directed me to the customer lounge and waited until called More

Quality repair of A/C system, but mis-diagnosed brake issue . The front brakes were producing a thumping sensation, but technician recommended replacing the rear pads and rotors. I took it to an independ . The front brakes were producing a thumping sensation, but technician recommended replacing the rear pads and rotors. I took it to an independent brake/wheel/tire specialist, who found corrosion on a front rotor and polished it. The actual problem was fixed for $65. More

Battery replacement Needed replacement of battery for vehicles key, Robert gave me a lesson on dashboard msg retrieving realizing the battery needed replacement, where se Needed replacement of battery for vehicles key, Robert gave me a lesson on dashboard msg retrieving realizing the battery needed replacement, where service introduced there selves and resolved problem.. More

Great Customer Service As always, I appreciate the great customer service that I receive whenever I visit Ferman BMW. I appreciate professionalism, kindness and the attentio As always, I appreciate the great customer service that I receive whenever I visit Ferman BMW. I appreciate professionalism, kindness and the attention to detail by everyone! More

Exceeding expectations... While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my While I should not always expect exceptional service when I visit any establishment, Nick Hawk exceeds my expectations regardless of the reason for my viist...this was a simple service viist and he took care of everything perfectly, as always. He is truly the model of what a service advisor should be. I have bought my last three cars at this dealership, primary reason is Nick. Highly recommended. More

Very responsive Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so co Texted questions regarding Car play. He was very responsive and helpful I will text again with questions. So glad to be able to text questions - so convenient More

Jimmy Whaley is the best service advisor around. We have 5 BMW's in our family and Jimmy gives us the best top notch care for every member of my family. We have 5 BMW's in our family and Jimmy gives us the best top notch care for every member of my family. More