Ferman BMW - Service Center

They were serious about making me happy. I was able to get all my questions answered and handled. Only downfall was that my sales associate wasn’t attentive nor was he invested in building a relationship get all my questions answered and handled. Only downfall was that my sales associate wasn’t attentive nor was he invested in building a relationship with me. He just wanted to get the car sold and get me out. More

Needs help! Customer service should come first. You are not doing customer a favor by helping them. Cesar and jimmy only two guys you have that are worth a xxxx in service ! not doing customer a favor by helping them. Cesar and jimmy only two guys you have that are worth a xxxx in service ! More

Amazing service! Cesar got me into a rental right away so that I didn’t have to wait around on my Saturday at the dealership. They kept in touch during repairs and provided me with speedy, exceptional servic that I didn’t have to wait around on my Saturday at the dealership. They kept in touch during repairs and provided me with speedy, exceptional service. More

oil change The service was good. The oil change was complete in about one and one half hours. Very nice waiting area. Would recommend this establishment for futu The service was good. The oil change was complete in about one and one half hours. Very nice waiting area. Would recommend this establishment for future work. More

What a great people and service, I even don’t mind if a have a car problem! My service advisor Ceasar Teserino is very knowledgeable and friendly and professional. Thank you all have a car problem! My service advisor Ceasar Teserino is very knowledgeable and friendly and professional. Thank you all More

Caesar did a great job! Caesar did a great job keeping me up to date in the loop. I am using a lot of oil 8 quarts between services. Caesar continues to put oil in the car fo Caesar did a great job keeping me up to date in the loop. I am using a lot of oil 8 quarts between services. Caesar continues to put oil in the car for ma as it get low and assures me that this is normal with a 2018 650 i. The reset everything and time will tell, but I am confident that Caesar and crew will stand behind this vehicle. More

mario was great. He really made us feel comfortable. This was our first BMW lease and we could not be happier. The sales manager was amazing also! was our first BMW lease and we could not be happier. The sales manager was amazing also! More

Ferman BMW Always Provides Great Maintenance and Service I always use Ferman BMW for all of my maintenance needs since moving back to Tampa Bay from Seattle. Two weeks ago one of my tires had a blowout. I ha I always use Ferman BMW for all of my maintenance needs since moving back to Tampa Bay from Seattle. Two weeks ago one of my tires had a blowout. I had my car towed to Ferman BMW and dropped it off. The next morning Marc sent me text messages informing me of the costs to replace the tire as well as preventive maintenance that was almost due. The maintenance was completed on time and for a few dollars than was quoted. Marc and the rest of the team at Ferman BMW are always professional, efficient, and courteous. I would recommend Ferman BMW for your maintenance needs. More

Service is excellent from the moment I arrived till I received my car back, service managers team kept in contact with me at all times. received my car back, service managers team kept in contact with me at all times. More