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3,943 Reviews of Ferman BMW - Service Center
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September 04, 2019
Great friendly service I have always received a friendly and professional reception at this dealer, starting with the ease of booking the service date and time giving me mul I have always received a friendly and professional reception at this dealer, starting with the ease of booking the service date and time giving me multiple choices. The service staff are warm and welcoming and will answer all my questions. More
by E.LEWIS2008
Verified CustomerEmployees Worked With
Marc Youngsma
September 04, 2019
My experience! Super professional dealership at every level.Sales dept. was super helpful during vehicle selection. Service is efficient but not rushed. I would rec Super professional dealership at every level.Sales dept. was super helpful during vehicle selection. Service is efficient but not rushed. I would recommend thos dealership to every BMW owner. More
by JBERNING0215
Employees Worked With
Kenny Russell, Alan Mazur, Phil Bennis
September 04, 2019
Great service Great experience! I had to leave my car for few days and I knew it was in good hands!(I was working out of town) Great experience! I had to leave my car for few days and I knew it was in good hands!(I was working out of town) More
by Battgirrl
September 03, 2019
General Warranty Maintenance So far our experiences with this particular BMW dealership has been top notch. The service technicians are very professional, patient and knowledgabl So far our experiences with this particular BMW dealership has been top notch. The service technicians are very professional, patient and knowledgable. Pretty much everyone we've come in contact there have been terrific. My husband and I will continue to make this our "go to" dealership. More
by mdsakala
Employees Worked With
Jimmy Whaley
September 02, 2019
Professional, on time, and honest! Took my car for rear brakes replacement. Ferman had the best price of any BMW dealership. Looked over the car and didn’t try to sell me unnecessary wo Took my car for rear brakes replacement. Ferman had the best price of any BMW dealership. Looked over the car and didn’t try to sell me unnecessary work. Nick was great! I’ll definitely drive the extra miles to take my car there. More
by BMWBUYER7
Employees Worked With
September 01, 2019
Repair It was the most effortless trip to a repair shop I have had in a long time. Everything was taken care of and someone stayed with me thru me getting t It was the most effortless trip to a repair shop I have had in a long time. Everything was taken care of and someone stayed with me thru me getting the loaner car. I have used other service centers however I have not been treated this well before. More
by wmee1324
Employees Worked With
Doug Wilder
September 01, 2019
To Pushy Yes, I would recomend Ferman BMW... I will tell everyone that your sales team is Awesome. I will tell everyone your mechanics are Top Notch. Howev Yes, I would recomend Ferman BMW... I will tell everyone that your sales team is Awesome. I will tell everyone your mechanics are Top Notch. However, I will warn everyone that your service advisers are to pushy. I understand sales. However when a customers says No... tell your service advisers that No Means Backoff! Instead they don't give up. And in the past they've tried to sell me things I don't need. That is not professionalism. Ferman has everything going for them. Get one bad team (serve advisers) and it can ruin the entire reputation of the company. FTA More
by flainbox
Employees Worked With
I do not want to mention the person via this forum
September 01, 2019
Service The service has always been excellent on every service and repair at BMW. That is one reason that I will probably always have a BMW. Very organiz The service has always been excellent on every service and repair at BMW. That is one reason that I will probably always have a BMW. Very organized and always informative. Jim Whaley is great---answered all of my questions and was very courteous. I always feel confident that my car is in good hands! More
by KJNPRNCES
Employees Worked With
Jimmy Whaley
September 01, 2019
Excellent Great staff, kept me in the know all the time, pricing competitive, mechanic great. These are people that know M cars. Sales is a wonderful guy Great staff, kept me in the know all the time, pricing competitive, mechanic great. These are people that know M cars. Sales is a wonderful guy More
by garster
Employees Worked With
Other Employees :
Stevon , Alan Mazur
August 28, 2019
No more MINIs On my second Mini and loved them for 7 years. Now ready to trade in, also needed brakes, tires. Had confusion and miscommunication during prior servic On my second Mini and loved them for 7 years. Now ready to trade in, also needed brakes, tires. Had confusion and miscommunication during prior service appts x 2. Way over-charged to top off fluids. Went elsewhere and spent half the amount for tires and brakes. Was told by mechanic there that someone had missed properly securing one wheel and wasn’t all the way bolted on!?! That put me at risk for accident. I called but I don’t think anyone believed me. You can call the other mechanic to verify. NO MORE MINIs for me after this dismal experience. Disappointed, Deirdre (Wells) Enzor More
by drewells246
Employees Worked With
Paul Scaglione, Courtney Deason
