Ferman BMW - Service Center

Very Disappointed Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. More

Double check work The service center has great customer service, but things are overlooked in the repair shop. Dropped off car for an evaporator coil first time and oil The service center has great customer service, but things are overlooked in the repair shop. Dropped off car for an evaporator coil first time and oil change and I only got the oil change done after I picked it up. Dropped it off again to fix the evaporator coil and it was fixed. They also repaired a seal in the door and afterAnd after I took it home noticed that the door trim lighting on the driver side was no longer working. Overall I like Furman but little things could be improved. More

Simple and easy My BMW 430i Coupe was recalled for a minor adjustment. Ferman BMW service resolved it quickly and took care of my normal service while there. No fuss My BMW 430i Coupe was recalled for a minor adjustment. Ferman BMW service resolved it quickly and took care of my normal service while there. No fuss or muss. It was done while I waited. More

Manufacturer recall My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less My appointment was a Saturday morning and everything went smoothly and was on time. They estimated a couple hours and it ended up being a little less than that. More

Amazing customer service from beginning through the follow u My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. My normal service agent was not in when I showed up do to a family matter. Nick jumped in and made me feel like he had been my service agent forever. Ceaser is also great. More

Great customer advisor Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things Nick has been our customer advisor for the last year or so and is always so professional. He goes above and beyond to stay in contact and keep things running smoothly! More

750 service Service advisor was extremely helpful and accommodating! Thank you for your help working around my schedule!! Car came back perfect...and all is good Service advisor was extremely helpful and accommodating! Thank you for your help working around my schedule!! Car came back perfect...and all is good! Thank you! More

Great customer service Cesar was helpful and very communicative. Kept me posted on status of vehicle. Everyone at the facility were kind and willing to help. Highly recommen Cesar was helpful and very communicative. Kept me posted on status of vehicle. Everyone at the facility were kind and willing to help. Highly recommend Ferman More

Fine service, excellent wait area, satisfied! No complaints whatsoever. Check in was seamless, job was completed quickly and professionally - and best of all, was able to read my book in comfort w No complaints whatsoever. Check in was seamless, job was completed quickly and professionally - and best of all, was able to read my book in comfort while I waited! More

Professional all around Everything was good with the required service items. They did not solve the problem with the display screen failing to remember its last setting but Everything was good with the required service items. They did not solve the problem with the display screen failing to remember its last setting but overall great More