Ferman BMW - Service Center

very pleased very clean waiting area and restrooms. Staff is very friendly and professional. We came 63 miles to get down here and we really like the way you wash very clean waiting area and restrooms. Staff is very friendly and professional. We came 63 miles to get down here and we really like the way you wash the car and get it all cleaned up to send us on our way. More

no follow-up Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Prom Took my 2008 BMW in for shocks and a gasket leak on Monday. Original estimate $3600 - more than book value of vehicle but I authorized repairs. Promised completion Tuesday, then Wednesday, then Thursday. On Thursday afternoon I'm told the car needs an additional $3500 in repairs. I was furious. Was told I needed to replace spark plugs and coils on all cylinders, a new water pump and steering shaft (none of which were contained on original inspection report and estimate. I finally agreed to steering shaft replacement as I was told the car was not drivable in current state although there has never been a problem with steering and it was working fine when car arrived at the dealership. I finally got the car back a week after originally promised. I made a complaint and received a notification that the General Manager wanted me to call to resolve the issue. I called and he was out of the office. Its been two weeks and to call-back from the GM. 1. Their estimate practices are completely disreputable. 2. Multiple completion dates missed with no status updates from dealership 3. Stock response fro GM seeking to resolve problem is meaningless with no follow-through. More

Great Service! Thank you for the continued Great service over the years. Nick Hawk is always on top of it. Super friendly staff and they are always there to answer m Thank you for the continued Great service over the years. Nick Hawk is always on top of it. Super friendly staff and they are always there to answer my questions. I purchased my second car from Steve Venden- Steve is very knowledgeable and trust worthy. More

Always helpful The best service team around. They are always courteous, and they always explain what is needed and what should be done. Wouldn't go anywhere else. The best service team around. They are always courteous, and they always explain what is needed and what should be done. Wouldn't go anywhere else. More

Done within the day! Marc was helpful, ontime, and professional. The team got my oil leak corrected in record time and Narc took all available discounts he could to save m Marc was helpful, ontime, and professional. The team got my oil leak corrected in record time and Narc took all available discounts he could to save me money! More

Mini oil change Went in for oil change. Did get some other service. Talked into plug change in which I shouldn't have taken. Plugs were changed less than two years ag Went in for oil change. Did get some other service. Talked into plug change in which I shouldn't have taken. Plugs were changed less than two years ago. I didn't care for that after I thought about it. More

Great service They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la They’re prompt and courteous and good a good job maintaining the jcw. Lalalalakal lakalalk la la la la la la la la la la la la la la la More

Unexpected Purchase No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! No surprise here! The service at Ferman BMW was exceptional! Thank you so very much Marcos, Cesar, Erin and David for taking such great care of us! More

Professional The service department is always timely and professional. I’m thankful that I am able to get a loaner when it takes more than one day to do the work. The service department is always timely and professional. I’m thankful that I am able to get a loaner when it takes more than one day to do the work. More

Great service center I’m new to the area and they offered a valet service where they picked up my car and left me a mini to drive. Very courteous and helpful! I’m so grate I’m new to the area and they offered a valet service where they picked up my car and left me a mini to drive. Very courteous and helpful! I’m so grateful I didn’t have to drive myself to the Tampa area, not knowing where I was going. Thanks so much for taking care of me and my mini! More