3,279 Reviews of Ferman BMW - Service Center
It was Personable. I like the text communication used to keep me abreast of everything going on throughout the process. As always, everyone I interacted with from the ti I like the text communication used to keep me abreast of everything going on throughout the process. As always, everyone I interacted with from the time I arrived till the time I picked up my car to depart was friendly and offered to assist. More
The Best Dealership in the Region! I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of I bought two cars and are under full service with this dealership. The Service associates know my car (and me) and keep it in top shape taking care of the issues pro-actively. Easy to schedule, always a sub vehicle available. Very satisfied; so much so two of by friends bought their cars from them. I rate Nick Hawk as an exceptional tech representative- very attentive, technically superior, proactive, available and polite! More
Service experience Jimmy went out of his way to keep me informed of the status of my car. He also had my car delivered to me to eliminate my having to come back to deal Jimmy went out of his way to keep me informed of the status of my car. He also had my car delivered to me to eliminate my having to come back to dealership a second time. More
Outstanding, customer focused BMW service Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along w Just wanted to drop a short note to complement the staff of Ferman BMW in Palm Harbor, Florida. Douglas Wilder was my service advisor and he, along with the entire team did an outstanding job of taking in my 530 XI, thoroughly evaluating it and providing the necessary service on the air conditioning system. They effortlessly facilitated the appointment and communications with the extended warranty provider, arranged a loaner, and provided additional services which were beyond what I am accustomed to receiving at my home dealership in Chicago. One additional outstanding feature of this dealership is constant and effective communication via text messaging, a far more efficient way to transmit information than the usual system of voicemails and phone tag. On top of that, the physical dealership, waiting lounge and facilities are beautiful and literally every single person I communicated with at the dealership was extraordinarily courteous. Overall I was extremely satisfied with the efficiency and quality of service received and I will be happy to come back for my service and sales needs in the future. Thank you so much! More
Convenient and trustworthy Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, Jaime is professional and shows that she cares about her customers. In addition, she is detailed and knowledgeable about my cars history. Furthermore, she is trustworthy. More
Stellar As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right a As soon as I arrived in the service drive and was greeted by the porter who directed me inside to the service writer who was able to assist me right away with the routine service on my 2016 Clubman. Darlene made my experience quick, easy and painless. As soon as my car was done, which felt like no time at all, I came back to pick up my car which was spotless inside and out! Thanks Ferman Mini and Darlene for making this is best oil change experience of my life! 10/10 would recommend More
Phenomenal customer service from Nick Hawk Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able t Nick is amazing, professional, and helpful! I am grateful that he is my service advisor. He always goes above and beyond my expectations. He is able to identify the problem and explain the solution in a way that I can understand. He recently did the most extraordinary thing: I was having some issues with the engine for my diesel X-5, which had been covered under an extended warranty. The engine light came on again, and Nick was able to make a case to BMW that the repair should be covered. Nick is also a great guy! Thank you Nick! More
Nick was thoughtful and nice surroundings, service. It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty a It is a great place. Nick really works with me and what I need. When you have to wait for your car, they have great amenities. The service is pretty awesome. More
Always the best experience. Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng Gary Mack is a terrific person to work with. He makes sure you are satisfied at every step in the process. From sales to service, Gary is followIng up and checking to make sure I know everything that’s going on. You can tell Gary cares about your experience! More
Excellent efficient and effective. I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in gett I brought my 2018 M4 from the dealer and the advisor was Gary Mack and this was my 2nd BMW. I would highly recommend Gary who was so efficient in getting me the car that day. More