Ferman BMW - Service Center

fast and efficient sale Every detsil of service and luxury is extolled in the Ferman bmw family. Quick and courteous attention to every question and driver need. I couldn't b Every detsil of service and luxury is extolled in the Ferman bmw family. Quick and courteous attention to every question and driver need. I couldn't be happier with my BMW and even brag about it to everyone! More

Airbag Replacement I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it I was very happy with the result. It was done within the same day given that I was told it would take longer, and my car looked cleaner when I got it back. More

Professional & courteous service - Nick rocks! Nick worked me into the schedule with limited notice and provided regular updates as the service progressed. The work performed on my car was complet Nick worked me into the schedule with limited notice and provided regular updates as the service progressed. The work performed on my car was complete and timely and the complimentary car wash is always appreciated! More

Great service as always from Nick Hawk ! Getting your car serviced can be stressful but having nick as my advisor makes us easy knowing he looks out for his customers! Will not buy a car an ! Getting your car serviced can be stressful but having nick as my advisor makes us easy knowing he looks out for his customers! Will not buy a car anywhere else! More

Amazing experience - AS ALWAYS! Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always ge Jamie Annese and nick hawk, along with everyone else in your service department always amaze me. Always so professional and polite, and they always get me in and out in record time. More

Awesome! Everyone was very friendly. service was fast and I was also served lunch! I had a memorable day and would recommend this dealership to everyone. Everyone was very friendly. service was fast and I was also served lunch! I had a memorable day and would recommend this dealership to everyone. More

Customer Service I expressed concerns about the clutch in my Countryman but I could not point to any specific issues. Jamie had the clutch investigated and determined I expressed concerns about the clutch in my Countryman but I could not point to any specific issues. Jamie had the clutch investigated and determined that it would soon fail. Thanks Jamie. More

Service I’ve known Kenny for the last 3 years. He helped teach me how to use the system on my 335 and then as he got promoted to sales, helped me with leasing I’ve known Kenny for the last 3 years. He helped teach me how to use the system on my 335 and then as he got promoted to sales, helped me with leasing my X2. He has still been the same and helpful and very attentive to my needs. I appreciate the service he’s given me through the years and would recommend him to anyone. More

Requested service 11/16/2018 Called for appt. and went to dealership on 11/16 at 8:45 am for my 9am appt. Was told to wait in lobby and someone would be with me shortly, I am a Called for appt. and went to dealership on 11/16 at 8:45 am for my 9am appt. Was told to wait in lobby and someone would be with me shortly, I am a physician and just wanted to drop off the car for the problems noted when making the appt. Doug Wilder never called with an update and finally my wife called at 1pm only to find out they were doing diagnostics four hours after it had been at the dealership. 4pm I called for an update and never received a call back from Doug. But he did text our home phone number erronously. At 6 pm I called the service department and that person could not find our car to be in the system at all. 8:15 am 11/17 Doug called to let us know that our batter was faulty and we needed two tires. I told Doug we had just purchased a new battery two weeks earlier from AAA and subsequent to his observation they came to our home and provided us with a testing print out of the battery showing it was in excellent shape. In the future we will neither purchase a new BMW or have it serviced at Ferman BMW due to the LACK of honesty, competence, and communication that we experienced. I will not recommend your facility to any of our friends who are considering a purchase or service. More

Always glad to help Brought my car into have the tires checked. The monitor said my tires were low. They checked my tires, made sure there were no issues, and washed my c Brought my car into have the tires checked. The monitor said my tires were low. They checked my tires, made sure there were no issues, and washed my car. More