Ferman BMW - Service Center

Saved by Stefanie and her team! When you’re looking for a 5 star team and service, look no further than Stefanie and the Furman BMW team. My 2013 5 series and I received 5 star servi When you’re looking for a 5 star team and service, look no further than Stefanie and the Furman BMW team. My 2013 5 series and I received 5 star service in December 2018 when my car decided to take a nap on Highway 19 November 2nd at 6am while on the way to work. I was in a panic and unsure of what just happened but Stefanie was on the other end of my call and I could not have been happier. From towing to keeping in constant contact with me to the delivery, she was there for me. It was only 6 days after this event, my former employer Community Brands laid me off. Needless to say, this was probably the worst thing to hear when your car is in the shop and Thanksgiving and Christmas is around the corner however; Stephanie put me at ease and told me not to worry. She communicated directly with my insurance provider and let me know what if anything I would need to do. I can honestly say I was in the mindset I would never own another BMW again until my experience with this team. They took care of me and my car like no other. Thank you Ferman Palm Harbor Team! Because of you, I will be driving to my third and final interview in my car on Thursday! The car runs like new!!!! Kimberly S. Sprott More

They did a fantastic job I highly recommend this place if you have a Mini Cooper, I enjoy going there every one is really nice and they take care of my car I highly recommend this place if you have a Mini Cooper, I enjoy going there every one is really nice and they take care of my car More

Recall repair Worked performed was only recall. Done sooner than expected. Service was good and so was the communication. Past experience on work performance was Worked performed was only recall. Done sooner than expected. Service was good and so was the communication. Past experience on work performance was good thank you More

Airbag Recall I have been waiting for replacements parts for Taketa Airbags for over one year and I happened to be taking my BMW X3 to fix a blown tire. When we we I have been waiting for replacements parts for Taketa Airbags for over one year and I happened to be taking my BMW X3 to fix a blown tire. When we were getting read to leave I asked Cesar if they had replacement parts and he stated that they did and could replace it when I was available. The service department replace the airbag within 2 hours. Great work and great service. More

Very personable and communicative Douglas made sure that I was aware of everything from the beginning: and communicated with me the whole time which I truly appreciated. Most service c Douglas made sure that I was aware of everything from the beginning: and communicated with me the whole time which I truly appreciated. Most service centers I've been to I have had to follow up to get any information, but Douglas kept me in the loop and explained everything to me the whole time. He never pressured me to spend more than I had to. I will definitely be back and requesting to work with Douglas! Thank you! More

Professional, courteous, informed and consumer friendly In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work comple In for regular maintenance and recall. Appt was easy to make, service advisor and loaner personnel friendly, courteous, knowledgeable, and work completed within expected timeframe. More

Battery check customer service rep was friendly and courteous. I especially like the texting to let me know the approx. time of completion. Thank you for your great customer service rep was friendly and courteous. I especially like the texting to let me know the approx. time of completion. Thank you for your great service. More

Fantastic Had service done to the vehicle and everything went completely perfect was given a loan while the work was done and kept updated on everything until t Had service done to the vehicle and everything went completely perfect was given a loan while the work was done and kept updated on everything until the vehicle was finished. Very professional throughout More

Superb Customer Service It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spo It was my first time at Ferman BMW and everything was perfect! I pulled up to the service lot and was greeted immediately. After going inside, I spoke with a charming employee by the name of Stefanie. She was great and very helpful, she even messaged me a few days later asking how everything was with the car and if I was satisfied with the visit. That to me, is what makes businesses standout. Great job Ferman BMW! More

Always a great experience This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I hav This is my second Mini that I bought from Matt! I am the kind of customer that wants to know everything is covered and there are no surprises ! I haven’t met a person at Mini that wasn’t a good listener and always provided me with great service . More