Ferman BMW - Service Center

I live this dealership! Everyone here makes me feel like part of the BMW Family. Roy is awesome! Everyone here makes me feel like part of the BMW Family. Roy is awesome! More

I communicated very clearly at the very first appointment the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. A the issue but the advisor didn’t listen. I was told something was required to get the rattle to stop. At the time I said that does not make sense. Are you absolutely pasta place to go double check because it doesn’t make any sense because the rattle stared after the front skid plate was removed. I drove the care for 2 months without a rattle. The advisor checked with the shop and said it was NOt possible to tighten up the skid plate in the rear with out the front. I decided to get the front down to stop the rattle. However got it done but the rattle did not go away. I called after 10 mins of picking the car up. In addition you guys say that you vacuum and wash vehicles, you have not vacuumed in my vehicle once. I also got my brake flush. However, they didn’t check the brake pads appropriately. I got a brake service pad less than two weeks after the brake flush. I’m addition they didn’t do the brake flush buy the book. They did it without removing the tires. They said they could put air in the tires because they didn’t know where the key for the room once over the key for the rivers in the place the key for the rim goes in a BMW alpina. Not to mentioned they didn’t call to just ask me so they could do the job. You do not offer rental cars as every other BMW dealer prior to my experience with this dealer. Finally when I requested a supervisor to call to review they had the same advisor calll. Then he said he didn’t hear me tell him the rattle was in the rear. This dealer is the worst BMW dealership I have worked with. More

Very Helpful, friendly, clean, easy to work with. Professional and took care of my problem. Professional and took care of my problem. More

Sal - my service writer always takes great care of me. I like he sends messages about progress on service. I like he sends messages about progress on service. More

Received excellent and prompt service on my recent oil change and vehicle check at this facility change and vehicle check at this facility More

Always a breeze when talking car in for service. Advisors are all very knowledgeable and personable. Advisors are all very knowledgeable and personable. More

Excellent in all aspects of sale and financing in completing the transaction, Courteous and professional in all aspects of sale. completing the transaction, Courteous and professional in all aspects of sale. More

Roy consistently provides excellent customer service. I am extremely impressed and find myself fortunate to be able to work with Roy. He exceeds my expectations. I am extremely impressed and find myself fortunate to be able to work with Roy. He exceeds my expectations. More

Very professional Great service and follow up with my vehicle, they always make it easy to check in and pick up vehicle, they always make it easy to check in and pick up More

This was a routine maintenance visit, but there were still some questions. Jamie has always been very professional. She goes above and beyond. When my wife came to pick up the car, she had a so-called g still some questions. Jamie has always been very professional. She goes above and beyond. When my wife came to pick up the car, she had a so-called genius work with her and resolve any additional questions. More