Ferman BMW - Service Center

I was not happy that BMW USA took almost a month to approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a gr approve my repairs and get the parts from Germany. This was not Ferman's fault and they did a great job communicating all along the way and did a great job on the repairs. They also delivered the car to my house once the repairs were done, saving me a trip to the dealership. More

I was promptly served by service department personnel. The service was efficient and complete. I was very pleased with results. The service was efficient and complete. I was very pleased with results. More

Efficient and customer-focused and friendly! Great communication and follow-up. Always on time and professional Great communication and follow-up. Always on time and professional More

The service department is fantastic. Sal is responsive, attentive and communicates well. I brought car in for a 30,000 mile check up and was out in less than 1.5 hours. Sal is responsive, attentive and communicates well. I brought car in for a 30,000 mile check up and was out in less than 1.5 hours. More

Great team. They are honest & helpful, only performing the necessary repairs if the customer chooses. They are honest & helpful, only performing the necessary repairs if the customer chooses. More

Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

Excellent customer service. Kept me up to date on the progress. Clean. Friendly. Comfortable atmosphere. Kept me up to date on the progress. Clean. Friendly. Comfortable atmosphere. More

Very happy with the service. Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! More

Cesar Tereso is the best service manager I have ever dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. More

They are always on time. Everything is explained clearly when something needs to be repaired. I would give them a twenty out of twenty. Everything is explained clearly when something needs to be repaired. I would give them a twenty out of twenty. More