Ferman Chevrolet - Tampa - Service Center

I have used Ferman for years. Both Gary and Brian has always been very helpful in meeting my needs and making sure my vehicle was taken care of. In the world we live in now, it Both Gary and Brian has always been very helpful in meeting my needs and making sure my vehicle was taken care of. In the world we live in now, it is great to be able to have faith and trust in a car dealership where you know you will be taken care of in the right way.. More

Excellent Service advisor. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. Pays attention to detail, Listens to you. Kept me informed of my vehicle status. More

I went into Chevy to get the Emissions recall done. I didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they didnt have previous issues prior to going in. Apparently Chevy said they changed the O2 sensor and catalylic converter. I had my mechanic check, they did not change my catalylic converter, and also left screws on my exhaust manifold lose and cracked it. I went to them and told them, and Chevy says they never touched my exhaust but who else did? Now they want me to pay $1400. Their trying to rip me off because Im a black single woman. I had to pay out of pocket elsewhere to get it done. Imagine how my how gas I was burning over $100 a week because of Chevy! I have receipts!. I called both the service manager and director with no call back! Crooks! More

We made an appointment to have the master switch for power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if power windows fixed and a check engine light checked. When we arrived, I made the mistake of mentioning that we may have a small radiator leak and if they could confirm that suspicion. They had our Traverse for over 2 and a half hours and nothing ended up getting fixed not even the master power windows switch that doesn't take much time to do. What did they do with all that time? Diagnosed a bunch of other things that we didn't ask for which would have been fine if they had prioritized what we knew we wanted fixed. I believe part of the reason the service was subpar is we had Ally Major Guard to supplement the bill and Mike Stevens gave us every indication he was skeptical of making it work today and therefore was not going to make any special effort to make it happen. I suppose it's my fault for not trusting my instincts and getting out of there right away. But we had a good experience using Ally with another dealership Stingray Chevrolet on a Saturday, so we hoped it would be a similar result here but that was not the reality at all. An absolute waste of time and I'm not looking forward to having to fight a bill for the time that they wasted to not fix the problems we informed them of ahead of time. Hopefully, others will read this and avoid a similar fate. More

Hello its me again. Well the saga continues Chapter 3. 4 months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return months and 1 week know since this car has been in there svc. dept. for a transmission issue which is under warranty .What is funny they wont return a phone call but the minute you post a review the phone is ringing 8 the next morning. I was told that at this stage Gen. Manager would be alerted of this issue. Wow what a novel idea. That was approx. 10 days ago and of course no phone calls or correspondence as of now. Pretty consistent i will say. Stay tuned i will see you soon. A.R.. More

Excelente service provided by the sales person Josh Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department Campbell everything went smooth and fast with the vehicle's purchased. And w/ Joseph Leggett service department More