Ferman Chrysler Jeep Dodge RAM of New Port Richey

Went for oil change and tire patch picked it up with ABS and traction control lights went back to get it fixed and all they did was clear the codes and said it was a fluke, after I left they came back on so and traction control lights went back to get it fixed and all they did was clear the codes and said it was a fluke, after I left they came back on so I went back the next day and the manager refused to acknowledge they caused an issue with my car seeing as the code was coming from the wheel they took off. He refused to fix it, he said I would have to pay for the diagnostic if they didn’t think they caused the issue and wouldn’t fix it because he said “we might not have the part” even though I repeatedly said I’d leave the car there until it was fixed. Still for some reason was refusing to do anything about it and was arguing over and over that they couldn’t have caused it and when I asked if it was just a coincidence he said I’m not saying that but we couldn’t have caused it. Anyway After I left there about an hour later my check engine light was on. Just recently bought this car excellent condition and first time taking it in and it was only for an oil change and patch. Absolutely disgusted with the service I received manager mike Hughes has no respect for customers. He also told me to “calm down” after rudely telling me for about 20 minutes that he wasn’t going to do anything about it and basically making me feel like I’m delusional for expecting them to fix a simple mistake they caused. It’s sad how people act when they don’t want to be wrong. I’m disgusted. Not to mention I have high function ASD and they and I feel like they completely took advantage of me. More

No one I'd trust more with my car troubles, Steve is honest, straightforward, personable, helpful, trustworthy and made sure to explain everything without making me worry, an all around awesome guy. Ove honest, straightforward, personable, helpful, trustworthy and made sure to explain everything without making me worry, an all around awesome guy. Over multiple days of repairs he kept me updated and i received a loaner free of charge. 10/10. Thanks so much for everything More

Dennis was very helpful and fast understood what we needed and showed us a truck very quickly thank you for you time and patience with our little ones needed and showed us a truck very quickly thank you for you time and patience with our little ones More

This is now my third vehicle purchased from this dealership. I have always been treated well and have nothing but good things to say. Denis has always gone beyond my expectations to ensure I am c dealership. I have always been treated well and have nothing but good things to say. Denis has always gone beyond my expectations to ensure I am comfortable and pleased with my purchase. In fact, I have referred two family members who have also purchased vehicles from Denis. They have had similar experiences to mine. I can say with confidence they are hands down the best dealership in the area. I wouldn’t think of going any where else! More

Frank Ramizi with sales was very helpful with our truck purchase. He is exceptionally honest and made sure we got what we want. He explained everything we need to know and very supportive in our decision. purchase. He is exceptionally honest and made sure we got what we want. He explained everything we need to know and very supportive in our decision. Our overall experience went extremely smooth. I highly recommend working with Frank at Ferman of NPR. Scott in Finance was also very helpful. The entire process was fast and efficient. More

Jason in the service department was so very helpful he kept me updated and explained everything to me so I could understand I would definitely recommend Ferman’s Service Department and Jason kept me updated and explained everything to me so I could understand I would definitely recommend Ferman’s Service Department and Jason More

Excelent dealer with professional treatment. Felt comfortable the complete time. The sales rep was kind and respectful not an hostigating sales. Great experience and will recommend to family and fri comfortable the complete time. The sales rep was kind and respectful not an hostigating sales. Great experience and will recommend to family and friends More

Ferman Jeep has be doing service on my jeep for a few years never been disappointed.the service manger has been a great help the service has been done in timely manner years never been disappointed.the service manger has been a great help the service has been done in timely manner More

In a previous post I mistakenly missed the word not from the fist sentence. The sales staff did NOT pressure us into a decision. Marriah was great, she allowed us to take our time and we did not feel rush the fist sentence. The sales staff did NOT pressure us into a decision. Marriah was great, she allowed us to take our time and we did not feel rushed. Actually the reason we came back to Ferman Jeep was that 6 months ago we had test driven a car and decided not to move ahead, and the sales person was very gracious about our decision. A real case for the dealer of doing the right thing and being patient, as we came back and bought a car from them the second time round More

Israel did a great job by providing us all the answers we had. He was very knowledgeable and very supportive during the purchasing process. We were very happy with this service had. He was very knowledgeable and very supportive during the purchasing process. We were very happy with this service More