Ferman Chrysler Jeep Dodge RAM of New Port Richey

**17 Days Without Our Only Vehicle — Unacceptable Communication and Customer Service** Our experience with the service department at Ferman Chrysler Jeep Dodge Ram of New Port Richey was incredibl Communication and Customer Service** Our experience with the service department at Ferman Chrysler Jeep Dodge Ram of New Port Richey was incredibly disappointing. On September 21st, we brought our vehicle to Ferman after Firestone discovered a broken hood latch and was unable to open the hood. Firestone recommended taking it to the dealership. We were told our vehicle would be looked at the following day. What followed was **17 days without our only vehicle, nearly $400 in Uber expenses, and an astonishing lack of communication.** My husband and I share one vehicle. We requested a loaner when dropping it off but were told none were available. On Tuesday, my husband texted for an update and received no response. He called as well, without a return call. On Wednesday, after reaching out again, he finally received an estimate, which he promptly approved. We were informed that parts had been ordered. By Friday, September 25th, we learned that all the parts had arrived except the hood latch cable. We had now been without transportation for five days and were heading into the weekend. My husband asked whether we could temporarily retrieve our vehicle and bring it back when the part arrived. We were told the hood release cable had been broken while opening the hood and that the vehicle could not safely be driven because the hood might open while driving. We understood the safety concern. What we couldn't understand was why there was no reasonable transportation solution. We explained that our dog had a scheduled surgery the following week and that we needed reliable transportation. We requested a loaner again and were told we had been placed on a waiting list. Over the following days, we received several hopeful estimates about when the part might arrive. Unfortunately, those dates repeatedly came and went. **The communication throughout this process was especially frustrating.** My husband called our service advisor, Jason, four times and left three voicemails. None of those voicemails were returned. We repeatedly found ourselves having to initiate contact just to find out what was happening with our vehicle. After 16 days without our car, I personally called the service department manager, Mike Hughes. I left a polite voicemail explaining our situation, including that this was our household's only vehicle, that my husband and I shared it, and that it had now been in his service department for 16 days. **Mr. Hughes never returned my call.** I find that particularly disappointing. When a customer has been without their only vehicle for more than two weeks, has repeatedly struggled to obtain updates, and takes the time to respectfully contact management, I don't think a return phone call is an unreasonable expectation. We finally received our vehicle on October 8th, 17 days after dropping it off. Our repair bill was approximately $2,000. On top of that, we spent nearly $400 on Uber rides during the time our vehicle was unavailable. Ferman deducted $100 from our repair bill. While I appreciate the gesture, a $100 discount does very little to offset the financial burden and inconvenience of being without our only vehicle for 17 days. I fully understand that parts delays happen and that a dealership cannot control every aspect of the supply chain. I also recognize that Jason made efforts to contact Chrysler about expediting the part. **But parts delays do not excuse unanswered calls, unreturned voicemails, poor communication, or a service manager failing to respond to a customer asking for help.** We weren't expecting miracles. We were expecting professionalism, communication, accountability, and some reasonable consideration for the circumstances we were placed in. Instead, we spent more than two weeks chasing updates, arranging transportation, and wondering when we would finally have our vehicle back. This experience has seriously damaged our confidence in Ferman's More

It was ok normal dealings with dealers I just didn't like the back forward xxxxxxxx the back forward xxxxxxxx More

He was friendly professional and pleasant to work with. He was knowledgeable and gave us plenty of attention He was knowledgeable and gave us plenty of attention More

Awesome sales experience, everyone and everything about the entire process from appt to closing went smoothly and the service after sale was excellent. the entire process from appt to closing went smoothly and the service after sale was excellent. More

Exceptional! !! Staff was very friendly and welcoming. Will be coming back. Didn’t feel like a Sunday!!!! !! Staff was very friendly and welcoming. Will be coming back. Didn’t feel like a Sunday!!!! More

They were amazing. Even for a Sunday. Very friendly and knowledgeable. I will definitely recommend your place and I'll return!! Even for a Sunday. Very friendly and knowledgeable. I will definitely recommend your place and I'll return!! More

Been with ferman for 10 years and this is my 4th vehicle. Never have any issues here Never have any issues here More

Straight Forward purchase of a 2026 Ram 1500. Price was very fair and the staff I dealt with were professional and efficient. Neil Gates had just the right mix of helpfulness and respect for my t Price was very fair and the staff I dealt with were professional and efficient. Neil Gates had just the right mix of helpfulness and respect for my time. All-in-all a very good experience More

Fantastic Staff, Incredible Service, and Smooth Process with NO HASSLE! Experience that’s out of this world! Neil, John, and Michael are an Amazing Tandem! with NO HASSLE! Experience that’s out of this world! Neil, John, and Michael are an Amazing Tandem! More

The only rough spot was when the tire and rim package was simply added without asking.. I did get it but didn't like the way I had to catch it right at the end. simply added without asking.. I did get it but didn't like the way I had to catch it right at the end. More