Ferman Ford

The service is terrible. They keep not having my replacement parts for over a month now. The replacement is not too good. There is no follow up replacement parts for over a month now. The replacement is not too good. There is no follow up More

They provided excellent and timely service when I brought in my truck. They arranged a ride home for me through Uber/Lyft then delivered the truck to my front door when service was complete. Can’t ask for mo in my truck. They arranged a ride home for me through Uber/Lyft then delivered the truck to my front door when service was complete. Can’t ask for more than that! More

Quick and easy service. Friendly employees that called to follow up confirmation on vehicle. Helped answer any questions. Kept safe distance and cleanliness during COVID. follow up confirmation on vehicle. Helped answer any questions. Kept safe distance and cleanliness during COVID. More

Everyone was so friendly and helpful that I forgot to play hard-to-get and just simply bought my new truck. Best experience I’ve ever had buying a new vehicle. I didn’t feel like I was being handled. A play hard-to-get and just simply bought my new truck. Best experience I’ve ever had buying a new vehicle. I didn’t feel like I was being handled. Also first time to get a tour of service department. More

Robert came through for me so my plans were not interrupted, but that positive experience had me seek new car sales where Michael was patient, always responsive. Angelo worked miracles and got me interrupted, but that positive experience had me seek new car sales where Michael was patient, always responsive. Angelo worked miracles and got me into a new truck. Great team, great service. More

Service department was the reason for this last visit and I have to say all went very well. I was treated properly and with due respect. All jobs and tasks were performed in a timely and complete manner. Cam I have to say all went very well. I was treated properly and with due respect. All jobs and tasks were performed in a timely and complete manner. Cameron Rolon was my advisor and was great to deal with. The process was smooth and this involved non essential service of Ford performance items to my vehicle. Very knowledgeable and communicated very well. More

Nice salesmen and good deal. The entire process was pressure free and handled very professionally. Very happy with my new car. Thanks Frank and Dimitri! pressure free and handled very professionally. Very happy with my new car. Thanks Frank and Dimitri! More

William our service agent is extremely professional and very friendly and courteous. All other service personnel also do a great job. I recommend Ferman Ford to friends/family very friendly and courteous. All other service personnel also do a great job. I recommend Ferman Ford to friends/family More

We just received a recall on the backup camera. We went in to get it taken care of and to our surprise they have to order the parts they need. When we made the appointment we stated that it was for the bac in to get it taken care of and to our surprise they have to order the parts they need. When we made the appointment we stated that it was for the backup camera, why wasn't the part there when we came in? A number of months ago when we first came in about the backup camera we also had a problem with the headliner not fitting properly, at that time we were told that a fix was being worked on. This fix will be taken care of when we tack our car back to fix the backup camera. Our original complaint on the camera was months before the recall. The response time is really not what we expected. More

LOF completed on time. Service department is friendly and courteous. While I waited they had coffee and bottles of water along with handing out coupons for snacks at the vending machine. Thanks! courteous. While I waited they had coffee and bottles of water along with handing out coupons for snacks at the vending machine. Thanks! More