Ferman Ford

Excellent Just had oil change,service was fast and the new waiting room was wonderful. William pannier was great. I would be back for my next service. Just had oil change,service was fast and the new waiting room was wonderful. William pannier was great. I would be back for my next service. More

Excellent service Services was provided in a timely manner.. ever time I service at German fords I receive outstanding service. When I call from schedule an appointment Services was provided in a timely manner.. ever time I service at German fords I receive outstanding service. When I call from schedule an appointment they have accomdated my schedule. More

I took van back they replaced radio. Had to take back AGAIN I took so long for them to fix my issue.im sorry I had to go through all the trouble. And illnever recommend them to noone. I took so long for them to fix my issue.im sorry I had to go through all the trouble. And illnever recommend them to noone. More

Excellent customer service Tom Sfero the sales person was very respectful of our time timitations and did a great job keeping us within time . Bob Wilkinson was great to work w Tom Sfero the sales person was very respectful of our time timitations and did a great job keeping us within time . Bob Wilkinson was great to work with gave us number quick and right to the point of what we requested Eric Bartholomew the finance man was also excellent More

Wonderful My experience was very professional and the service attendant was very understanding to my needs.He got me in and out in the time he stated it would t My experience was very professional and the service attendant was very understanding to my needs.He got me in and out in the time he stated it would take for the service and that is very important! More

Transmission Repair. Recalls on vehicle Jeff was friendly and understanding. My truck was going to be in for a substantial period of time and Jeff made sure that I had a vehicle that fit my Jeff was friendly and understanding. My truck was going to be in for a substantial period of time and Jeff made sure that I had a vehicle that fit my needs to use in place of my own. Jeff did a great job explaining what would be done and kept me informed throughout. Best service experience by far. More

Recall I brought my Mustang in for a recall. The parts were available and the service was completed the same day. Shuttle service to and from my work was fri I brought my Mustang in for a recall. The parts were available and the service was completed the same day. Shuttle service to and from my work was friendly and appreciated. More

Horrible Place There are NO words to describe the blatant,uncaring,lazy,incompetent people that work here.I only take my vehicle in because my boss makes me and I cr There are NO words to describe the blatant,uncaring,lazy,incompetent people that work here.I only take my vehicle in because my boss makes me and I cringe every single time.. I would rather be water boarded then deal with this incompetent uncaring group of people.This is not to say mechanics aren’t good,never met them, but the service department could Care Less! This is a fact of life.Do Not Take Your Vehicle Here!!! I have had to about 6 times and they are purposely bums. I could give all scenarios but would bore you to death.But here is one anyway, took van in for a flat tire and 3 days later I heard back after several attempts to call,text to no avail. They claim they are busy and leave your vehicle for DAYS sitting in back parking lot,I know this because when I needed parts off my van I would go get it right off my van with my extra key and no one ever questioned or noticed I was even doing that for days on end...Most of the time it wasn’t even locked with thousands of dollars of tools in it. Noticed they recently moved their waiting area across the building, prob because they didn’t want to have the unhappy customers in their area to complain. I CANNOT stress enough how uncaring and incompetent they actually are,trust me,I have to take my vehicle there and it sucks....Never return calls,never answer texts(that has seem to be an option that has gone away wouldn’t matter anyway. The 1 time they will call you is when it’s Finally repaired...to bring the next Sucker in. They are a Joke! Uncaring comes to mind everytime I think of Ferman,the absolute worst .But they won’t even care about this either...seems it’s their motto...no cares.They deserve this review,and I would hope that they know that! Change your attitudes...they need a new GM or Something...Can’t get worse then this place! More

Service Oil change and tire rotation and inspection dinevundercexusying warranty. Additional opinion: please note, We should not have to submit additional c Oil change and tire rotation and inspection dinevundercexusying warranty. Additional opinion: please note, We should not have to submit additional comments to complete a survey. 🙂 More

Service Excellent service. Service writer was very professional and courteous. He informed me of what was needed and then let me decide on what to do. Didn’t Excellent service. Service writer was very professional and courteous. He informed me of what was needed and then let me decide on what to do. Didn’t try to sell me on anything. I liked that. More