Ferman Ford

Unable to get a return phone call on minor issue Furmon did not respond FOUR follow-up calls after the sale (love the Edge). Always buy Ford. Disappointed StateFarm said dealer secures lost title Furmon did not respond FOUR follow-up calls after the sale (love the Edge). Always buy Ford. Disappointed StateFarm said dealer secures lost title of Taurus I traded in. So no ans leaves me hanging if they did it. Just want to talk with right person. Very dificult More

Excellent The service was promt, My appointment manager was polite, couldnt have gone smoother. I will definitely be returning for future service needs. Custome The service was promt, My appointment manager was polite, couldnt have gone smoother. I will definitely be returning for future service needs. Customer lounge and shuttle service were also accommodating. More

I knew what I wanted and bought the explorer love it Wonderful service Jose was exceptional and knowledgeable about the cars. He help me tremendously! Good guy ! I recommend this car dealership and Jose Wonderful service Jose was exceptional and knowledgeable about the cars. He help me tremendously! Good guy ! I recommend this car dealership and Jose ! !!!!! I would shop there again ! More

always ask for william!!!!!!!!!!! william seems like the one who is the people person as well as treating me with respect and professionalism. i can always count on his help, honesty, william seems like the one who is the people person as well as treating me with respect and professionalism. i can always count on his help, honesty, knowledge, and communication-thanks william! More

My experience with service at Ferman Ford Pulled right up and welcomed by a friendly man (sorry I didn’t get his name) who took me into William Pannier who handled my visit. Very nice, friend Pulled right up and welcomed by a friendly man (sorry I didn’t get his name) who took me into William Pannier who handled my visit. Very nice, friendly, professional. He knew why I was there, talked about what would be done. Walked me over to the waiting room. Came over to update what was going on. Waiting room was nice and clean. Coffee, soft drinks, snacks available. Great experience More

Positive experience I bought a new car from them. The process was smooth and went. I never felt pressured. Issam was very helpful. Ron really contributed to making the ex I bought a new car from them. The process was smooth and went. I never felt pressured. Issam was very helpful. Ron really contributed to making the experience go well. More

Great buying experience! Found them through Truecar, and they were great in terms of customer care and hospitality. They were accommodating and made it worth buying from them! Found them through Truecar, and they were great in terms of customer care and hospitality. They were accommodating and made it worth buying from them! More

Bad service I had issues from day 1 3 years to find leak .number of appts didn't have parts, reorder parts, had car 5 day did nothing .I have HANDICAP granddaught I had issues from day 1 3 years to find leak .number of appts didn't have parts, reorder parts, had car 5 day did nothing .I have HANDICAP granddaughter .in wheelchair REALLY.. I don't understand. Still waiting for parts More

Car repair Had to get a recall done and rear shocks replaced. William was very helpful in letting me know what needed to be done as well as the cost. Had to get a recall done and rear shocks replaced. William was very helpful in letting me know what needed to be done as well as the cost. More

Very courteous staff Demetrius was an excellent sales manager. He let us test drive different cars until we found the one that we liked. We were already pre-approved for a Demetrius was an excellent sales manager. He let us test drive different cars until we found the one that we liked. We were already pre-approved for a loan but got a better rate using their loan specialist. Would highly recommend. More