Ferman Ford

Excellent Experience Jeff, Tom, and Eric took great care of me. I’ve bought cars at all kinds of high end automakers, and none surpassed the customer care at Ferman...Hig Jeff, Tom, and Eric took great care of me. I’ve bought cars at all kinds of high end automakers, and none surpassed the customer care at Ferman...Highly recommend. More

Repair of damaged vehicle Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. Work performed is quality and professional for repairs. Car looks brand new. Staff kept you updated timely with progress. Drop off and pick up easy. More

New mustang My second car within a year and I’ve gotta say that from my sales guy Eric Hager to the people in finance that made it happen right down to meeting t My second car within a year and I’ve gotta say that from my sales guy Eric Hager to the people in finance that made it happen right down to meeting the GM , everyone went above and beyond customer satisfaction and they all were totally professional. This dealer has got what it takes ! Keep doing a great job More

Good expereince, no problems with the service recieved.. I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the ext I have rated the over all experience as very good because William explained the problems and was able to receive the car in good time. He read the extended warranty and explained the coverage to me. I felt he had my interest at heart and I could trust him to treat me fairly. More

Great Customer Care My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally My service man William Pannier was awesome. Took great care of me as always. Had a new issue and he handled it smoothly and professionally More

Best car buying experience We returned to Demetrios again to purchase car #3 for our family. The entire car buying experience at Ferman Ford did not disappoint from the time we We returned to Demetrios again to purchase car #3 for our family. The entire car buying experience at Ferman Ford did not disappoint from the time we walked in to driving away in a brand new Ford Edge. Demetrios is very knowledgeable and provides exceptional service. Anyone looking for an honest and helpful salesman, go see him!!! He treats you like a VIP. More

Great Oil Change Experience Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpric Brought our Explorer in for a scheduled oil change. Service was performed promptly and thoroughly. Additional recommended services were a bit overpriced in my opinion. More

AWESOME CAR BUYING EXPERIENCE!! Ferman Ford rocks! We had an excellent car buying experience, and the Ferman team led by our salesperson Jose made us feel like family! I would HIGHLY Ferman Ford rocks! We had an excellent car buying experience, and the Ferman team led by our salesperson Jose made us feel like family! I would HIGHLY recommend Ferman Ford to anybody looking for ATTENTIVENESS TO DETAIL, FRIENDLINESS, QUALITY, and VALUE! Truely the BEST car purchasing experience my family has had! More

Very Good Service I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I went in on Thursday to get my drivers side door lock checked. They determined that the lock needed to be replaced but they had to order the part. I came back Monday afternoon to get the part installed as requested. The original service agent was backed up with people waiting for him so they switched me to another agent. The agent(s) seemed reluctant to cover for each other but the second agent did take care of me. The service was done quickly and seems to have been done correctly. I have no real complaints but I do think you may want to mention to the service agents that complaining about work load in front of customers can make the customers feel like they're just an inconvenience rather than the reason that the agents have a job. More

William is the BEST! William was very available through calls and texts to update us. He gave us options and was careful to keep the costs down but also to do the best wor William was very available through calls and texts to update us. He gave us options and was careful to keep the costs down but also to do the best work and keep us safe on the road. More