Ferman Ford

Excellent and Quick Service I had both oil change and a customer appreciation check-up on my 2013 Explorer. It was estimated to take about 3 hours and the shuttle took me to the I had both oil change and a customer appreciation check-up on my 2013 Explorer. It was estimated to take about 3 hours and the shuttle took me to the Mall for a small shopping spree. One hour later my vehicle was ready! I finished my shopping and had lunch before calling the shuttle to pick me up...and drove home happy, much earlier than I thought I would. More

Bait you in and change the negotiated Written price Negotiated a price for a Mazda 6 via email. Received a written quote with breakdown of agreed price. When arrive (driving over 100 miles) I test drove Negotiated a price for a Mazda 6 via email. Received a written quote with breakdown of agreed price. When arrive (driving over 100 miles) I test drove the car and shook hands with the manager on the agreed written price. After agreement to purchase price and giving them confidential information; they decide to try and up sell me an additional 500 dollars. I'm very disappointed with the misquoted price and waste of my time and money. I will not buy or recommend them. Very deceptive business sales. They do not respond when confronted about their sales practices either. BEWARE if driving any amount of distance. They do not honor prices and will change them during paperwork. More

Great people to deal with! I had the pleasure of working with Demetrios! He went above and beyond to make sure everything was just right! William in service was very nice! I had the pleasure of working with Demetrios! He went above and beyond to make sure everything was just right! William in service was very nice! More

Great all around service!! Had a great experience! Demetrios our salesman was very helpful in making it a smooth experience. We arrived around lunch and the lot was busy. Aft Had a great experience! Demetrios our salesman was very helpful in making it a smooth experience. We arrived around lunch and the lot was busy. After selecting the vehicle and the process of purchasing we had missed lunch. A salesman next to ours office heard us talking about missing lunch (while Demetrios was away from his desk) and brought us over some snacks. First rate service all around just like you would expect from Ford!!! Thanks Demetrios, Eric and everyone involved in making this a great experience! More

Oil change Fast friendly service. I would recommend this dealership. Work was done fast and professional. My appointment was at 8 am no waiting. Service was done Fast friendly service. I would recommend this dealership. Work was done fast and professional. My appointment was at 8 am no waiting. Service was done within the hour. More

Good experience! My service adviser Cameron was very nice and assisted me with a concern I had with the exterior of my vehicle. I appreciated his time and help. Dawn R My service adviser Cameron was very nice and assisted me with a concern I had with the exterior of my vehicle. I appreciated his time and help. Dawn R. More

Second purchase here Was able to get the truck I wanted at the price I was comfortable with. I have always had great service at this dealership. If you need a sales guy as Was able to get the truck I wanted at the price I was comfortable with. I have always had great service at this dealership. If you need a sales guy ask for José, the most patient non-pushy sales guy I have worked with. He showed me the trucks that were realistic and did not waste my time. More

My Car Buying Experience Demetrius was my salesman at Ferman Ford. He helped me find a car and helped me through the purchasing process. He even showed me the functions on t Demetrius was my salesman at Ferman Ford. He helped me find a car and helped me through the purchasing process. He even showed me the functions on the car and ensured I could perform the actions on my own. I love my car and I'm so glad I can always go to Demetrius if I need help. I want to thank all the employees and Ferman Ford for helping me buy me can. Susan Howat More

Easy in and out. I was in and out in a good amount of time. Scheduling was easily done online, and the available times were easy to work with. I was in and out in a good amount of time. Scheduling was easily done online, and the available times were easy to work with. More

it was awesome............ I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that I only waited an hour and everyone was very efficient. I was also glad that I wasn't pressured into having additional work done or anything done that didn't need to be done. They also fixed the recall that I wasn't even expecting. Great job guys!!!! More