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3,134 Reviews of Ferman Ford - Service Center
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January 01, 2020
Oil change Scheduled appointment for diesel oil change. Upon arrival, was greeted promptly. Service advisor took my information and within an hour of that, my t Scheduled appointment for diesel oil change. Upon arrival, was greeted promptly. Service advisor took my information and within an hour of that, my truck was ready to go. I will return again as I was quite pleased with the staff and speedy service received. More
by p.garro
Verified CustomerEmployees Worked With
December 31, 2019
Tire replacement The service was amazing. They were able to get my tire changed the same day I dropped it off. And allowed me to pay over the phone and pick up my car The service was amazing. They were able to get my tire changed the same day I dropped it off. And allowed me to pay over the phone and pick up my car after the shop was closed for the day. More
by GOLDIEBECRAFT
December 30, 2019
ICP Sensor Replaced the ICP sensor and fuel injection service. Another dealership quoted a lower price but couldn't schedule the repair for 3 weeks due to the h Replaced the ICP sensor and fuel injection service. Another dealership quoted a lower price but couldn't schedule the repair for 3 weeks due to the holidays. Ferman was able to start the same day. Service was fast, friendly and communication was excellent. More
by jbarclark
Employees Worked With
Jeff Vuncannon
December 29, 2019
Waste of my time Brought my car BACK to Ferman after I was told I needed $2000 worth of repairs. I coordinated my personal and professional schedule around this servic Brought my car BACK to Ferman after I was told I needed $2000 worth of repairs. I coordinated my personal and professional schedule around this service, therefore after the vehicle was with Ferman for 1 day, I got a call to pick it up as it only needed an updated. As I was out out town (part of my personal and professional coordination), I get someone to pick up the vehicle and when I return the check engine light is still on and the vehicle has the same issues and no repairs have been completed. Bottom line, I’m out of the diagnostic fees, time and coordination from my end all because your service techs are acting as salesman and not taking care of customers. I’m highly disappointed with Ferman Ford and it’s service. More
by Stacy_Turner
December 29, 2019
Horrible service I’ve already spoken with a manager about it so I don’t feel the need to speak with anyone or share any more information. I’ve already spoken with a manager about it so I don’t feel the need to speak with anyone or share any more information. More
by danrhoer
Employees Worked With
Jeff Vuncannon
December 29, 2019
Great consumer service! Ferman Ford in Clearwater is a great environment of dedication to consumers. Their people skills is something you would like to find everywhere. I pur Ferman Ford in Clearwater is a great environment of dedication to consumers. Their people skills is something you would like to find everywhere. I purchased my vehicle a couple of years ago and now i am enjoying every trip to service department for regular maintenance. More
by sonja89
Employees Worked With
Other Employees :
Jeff Vuncannon, Demetrios Mina
December 29, 2019
Tires The guys were very good and helped me get the tires I needed for my truck. Time without a vehicle was addressed and all the work was done well. Thank The guys were very good and helped me get the tires I needed for my truck. Time without a vehicle was addressed and all the work was done well. Thank you More
by mk3jski
Employees Worked With
December 26, 2019
Saved from a bad deal Obtained an Edge ST from a dealer in the Atlanta area. Took it to Furman to correct some warranty issues. Furman discovered that the vehicle had been Obtained an Edge ST from a dealer in the Atlanta area. Took it to Furman to correct some warranty issues. Furman discovered that the vehicle had been in an accident, not reported to Carfax. I wrote a letter to the FMC and the next day the GM called me and the deal was reversed. Thanks Ferman, you saved me from a bad deal. More
by jaxon
Employees Worked With
David Stevans
December 26, 2019
Great Experience Robert took care of me from the get go. Everything was fast and easy and I feel like he went the extra mile to make sure I was happy. Robert took care of me from the get go. Everything was fast and easy and I feel like he went the extra mile to make sure I was happy. More
by alexander Howley
Employees Worked With
December 26, 2019
Good Service Service Advisor William P. was very helpful, professional and knowledgeable. They do a great job getting information about the repair to customers wi Service Advisor William P. was very helpful, professional and knowledgeable. They do a great job getting information about the repair to customers with emails and text messages. And William himself took the time to call me to follow up after the repair was completed. I was satisfied with the work and felt like the the cost was fair. I will go back. More
by familyjackstaff
Employees Worked With
