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Findlay Toyota - Service Center

Henderson, NV

4.6
2,234 Reviews
Call Service Center (702) 566-2573

2,234 Reviews of Findlay Toyota - Service Center

Sort by
February 27, 2025

Clean place, friendly respectful people reception area has comfortable chairs, time past by quickly i did not get bored More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kai Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Findlay Toyota responded

Mari, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 26, 2025

Everyone was very helpful and found what I had told them that I heard thinking it was a problem with the hybrid battery. More

by LVUSC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Day took care of checking me in and was very helpful. I normally have Phil Crabtree who was on vacation.
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Feb 28, 2025 -

Findlay Toyota responded

LVUSC, Thank you for your kind words and mentioning how Brandon Day took care of checking you in. We appreciate you sharing your experience with us It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.

February 26, 2025

Thomas Tran is awesome. He’s very helpful and very easy to work with. Great service. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
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Mar 01, 2025 -

Findlay Toyota responded

Dan, We’re happy to see that Thomas Tran helped you had a 5-Star experience and that he was helpful and easy to work with. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you again soon.

February 26, 2025

No one there tells the truth or tells you about the hidden costs that are added on More

by BARB.LV50
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Summers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Findlay Toyota responded

BARB.LV50, Thank you for your leaving your 1 star review. We would like to learn more details about your recent service visit . Sharing your valuable feedback helps us to improve our processes and better serve our customers. Please contact our Customer Relations Manager who will be able to further assist you . email Kellyt@findlayauto.com.

February 26, 2025

Brandon Snowden was awesome, great personality, very informative, and kept me up to date. The only negative is the exterior of my car had some greasy looking smudge marks. More

by Findlay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snowden
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Mar 01, 2025 -

Findlay Toyota responded

We’re happy to see that Brandon Snowden helped you have a 5-Star experience and that he was informative and kept you up to date. We are sorry to learn that you found some greasy looking smudge marks on the exterior of your vehicle. Pleases contact our Customer Relations Manger at 702 566 2582 or email : Kellyt@findlayauto.com to schedule an appointment to have your smudges removed. Your satisfaction is our top priority, and we look forward to making this right.

February 25, 2025

Eric Rodriguez was very helpful and my appointment was quick and helpful! Everything went smoothly. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
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Feb 26, 2025 -

Findlay Toyota responded

Kim, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 25, 2025

Service center doesn’t care to call when they are finished the service and they really don’t care More

by ZDREYEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee name I don’t know
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Feb 26, 2025 -

Findlay Toyota responded

Thank you for your feedback . We're pleased to have been able to assist you, though it's clear we have areas that need improvement. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future. Please email our Customer Relations Manager with more details at : Kellyt@findlayauto.com. Ensuring your complete satisfaction is important to us. We're here to help !

Feb 26, 2025 -

Findlay Toyota responded

Please contact our Customer Relations Manager to discuss how we can make this right. KellyT@findlayauto.com Thank you , And we look forward resolving this matter as soon as possible.

February 25, 2025

Very professional and courteous. I appreciate the expediency of your service and the courtesy ride to and from your dealership. More

by note4note159766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Findlay Toyota responded

NOTE4NOTE159766, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 25, 2025

Staff is always courteous service is always quick, and my car was returned in a timely manner More

by TNTMOM50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Findlay Toyota responded

TNTMOM50, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 25, 2025

This is for the service department. The sales department was excellent and they support my Local Military order of the purple heart Chapter 730. John Barr gave us an excellent deal per More

by capiltony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phill Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Findlay Toyota responded

Hello Capiltony, Thank you for sharing your recent service experience with us. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We're sorry that your experience did not quite match your expectations. We would like to discuss this matter with you further in order to make it right. Please contact our Customer Relations Manager Kelly Thomas at : Kellyt@findalyauto.com or her direct ph # is 702 566 2582. We are truly sorry for the inconvenience and look forward to resolving the hard plastics in the rear cargo area's that were scratched up.

Mar 03, 2025 -

capiltony responded

How are you going to fix this? Can you even fix it?

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