Five Star Ford

What a Friend in the Car Business!!! Rick is top shelf. Dealer for life, 2nd vehicle Rick has sold me in 2-1/2 years! Works to get the deal done efficiently, professional top tier service Rick is top shelf. Dealer for life, 2nd vehicle Rick has sold me in 2-1/2 years! Works to get the deal done efficiently, professional top tier service, looks out for his customers to find the best deal and quality service! As far as I’m concerned I’ll only buy from Rick & Five Star! More

Thank you Drew! Drew worked very hard to help my sister and me find the perfect truck to fit our requirements. The truck had to be able to pull a heavy RV trailer, ha Drew worked very hard to help my sister and me find the perfect truck to fit our requirements. The truck had to be able to pull a heavy RV trailer, had to fit in the garage, and had to be comfortable for two semi-old retired ladies. He searched far and wide for a used truck with the right motor, tow package and body type but none were to be found. I decided to order a new vehicle. Drew guided me through the process, kept me posted during the wait for the truck to be manufactured and called me immediately when it was ready. The walk through was done very well, all systems were set up for my use, and the paperwork was completed without a problem. Thank you Drew! You made buying a truck an entertaining, educational and stress-free event. More

Never had a more amazing experience! We weren’t planning on purchasing until after the first of the year. We were buying a new vehicle due to my pregnancy, but had plenty of time to “shop We weren’t planning on purchasing until after the first of the year. We were buying a new vehicle due to my pregnancy, but had plenty of time to “shop around.” We had visited several other dealerships to find the perfect car, but time and time again, either the sales person was more of an annoyance, or they didn’t have a vehicle that I liked enough to purchase. We went into 5-Star Ford with the same mentality. We were originally welcomed by Eddie and were welcomed so warmly and non “salesman like,” which was immensely appreciated. Eddie showed me the inventory of the SUV I was looking at and I guess already knew my thoughts of what I was looking for - he showed me the vehicle I ended up purchasing; falling in love with it instantly. Eddie was already working with another customer, so he introduced my husband and I to John Hilsinger. My husband was also looking for a truck, and through a seamless process, John found my husband’s truck and insisted it was the best truck in inventory that matched our specifications. As soon as we drove it, we knew he was right. What separated John from any other car salesman (in our lifetime) was his genuine care for our needs. He listened and was there for us every step of the way. It felt as though we were his family that he was taking care of. John talked about the difference between 5-star Ford and the rest of the car industry, the culture of the company and the employees that they hire. It was more than apparent that 5-Star Ford has a culture unlike any other car dealership in the nation. John treats his customers as if he would want to be treated, and it was much appreciated! It was also impressive how knowledgeable John was about the product. It was shocking to me how he knew every detail about my SUV and Josh’s truck - it was great! He kept mentioning feature after feature, in an excited tone, which made me even more ecstatic about my purchase! I loved it! I have mentioned our exceptional experience to many people and wouldn’t hesitate to send anyone to John, because I know they would be taken care of. Thank you John and 5-Star Ford for everything! Lindsay & Josh Strange More

Alfred was very helpful and great From the moment I got there to finish Alfred the sales person was looking out for my best interest. He did everything he could for a great deal, and J From the moment I got there to finish Alfred the sales person was looking out for my best interest. He did everything he could for a great deal, and Joe the finance manger helped me by giving me a great maintenance warranty on my car. More

Alfred was very pleasant sales person! Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've e Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've ever been. More

Great experience This is my second purchase here with John. As always an excellent experience. The focus on customer satisfaction was better than I had seen at other d This is my second purchase here with John. As always an excellent experience. The focus on customer satisfaction was better than I had seen at other dealerships. More

Repeat Customer This is my second purchase with Five Star Ford in North Richland Hills. I have used Crystal Sanders both times for my purchases, not only the dealersh This is my second purchase with Five Star Ford in North Richland Hills. I have used Crystal Sanders both times for my purchases, not only the dealership but Crystal has always went above and beyond in meeting my expectations. Thank You! My experience was flawless from the beginning to the end. Even my experience in finance was easy and predictable. David Welch nicknamed (MIT) was exceptional and detailed oriented covering every base. Thanks for the education on some science! I have some follow up reading to do now. Very interesting and smart individual. When the deal was completed my truck was waiting for me with a full tank of gas and detailed. i couldn’t ask for anything else! Thanks to the whole team. More

Five Star NRH Rocks! Again As always the team at Five Star made the purchase process a breeze. If you are in the market for a vehicle go see my friend Alfred. Thank you! As always the team at Five Star made the purchase process a breeze. If you are in the market for a vehicle go see my friend Alfred. Thank you! More

My experience Bob was an amazing salesperson. He took my call 15 minutes prior to arrival and had several trucks ready for me to see when i got there. He quickly he Bob was an amazing salesperson. He took my call 15 minutes prior to arrival and had several trucks ready for me to see when i got there. He quickly helped me work through several vehicles and select the perfect F-350. Go see Bob. More

Updated my F150 and Alfred went above and beyond! Updated my 2017 F150 to 2019 and Alfred went above and beyond! Mike & Justin worked hard to get me the price I wanted as did Bubba in finance. It made Updated my 2017 F150 to 2019 and Alfred went above and beyond! Mike & Justin worked hard to get me the price I wanted as did Bubba in finance. It made me feel good about returning to Five Star Ford. More