Five Star Ford

New Car for a First Time Buyer Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is re Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is really stressful, but she made it feel less stressful and almost easy. She gave me several calls to let me know she was working on my vehicle and helped us every step of the way! Even went through the car with me after to make sure i knew ALL the features. She is passionate about helping you and making sure that YOU get a great deal and good car. I can't thank her enough for her help and will be sending all of my friends and family to her. David was great too! Helped me so much to understand the terminology and how they came to the final price. He was also extremely proficient which is something I admire in anyone. Michael was also very kind! My father and I met him our first time in the store and Doreen brought us to meet him. He explained how they were going to do their best to get us a good deal and how passionate they are about their costumers. You could really see and feel that he was being honest with you! More

New truck purchase! I contacted Five Star Ford online while looking for a new truck. I received a call from Casey Russell and went in to Look at and test drive a new 2019 I contacted Five Star Ford online while looking for a new truck. I received a call from Casey Russell and went in to Look at and test drive a new 2019 F150 XLT. Casey was extremely friendly and helpful, he put together everything I asked for and was patient while I went back and forth deciding on what vehicle to purchase (No Pressure at all). For me the process was quick and simple! If you are looking to buy a vehicle I recommend contacting Casey Russell at Five Star Ford in North Richland Hills. More

Great Work Mr. Edwards did a great job getting financing for my new car. He searched numerous financing options. He provided great information and explained each Mr. Edwards did a great job getting financing for my new car. He searched numerous financing options. He provided great information and explained each option. More

Awesome dealership! We received excellent customer service from start to finish! Drew helped us get our first car and answered all of our questions. He was kind, attentiv We received excellent customer service from start to finish! Drew helped us get our first car and answered all of our questions. He was kind, attentive, and had great attention to detail during the whole process. Thank you Drew! More

Quick and painless I was referred here by my brother and Ollie was a great help in assisting me pick the vehicle and get it all taken care of before I even came in. It w I was referred here by my brother and Ollie was a great help in assisting me pick the vehicle and get it all taken care of before I even came in. It was the best car buying experience I've had by far. More

Diron was the best yet! Just purchased a used truck...my first. Was treated with great service through the whole process. From start to finish. If your looking for a great ex Just purchased a used truck...my first. Was treated with great service through the whole process. From start to finish. If your looking for a great experience purchasing a new or used car/truck and without the pressure and hassle ask for Diron Lintz, you wont be disappointed. Thank you Diron! More

Juan Hernandez was absolutely the best salesman that I have ever dealt with. He was so patient, explained everything very well and very courteous and kind. He was the BEST! Tut Edwards was also the b have ever dealt with. He was so patient, explained everything very well and very courteous and kind. He was the BEST! Tut Edwards was also the best finance manager that I have ever dealt with. He too was very patient and kind. Tut explained everything to me as well and it was a smooth experience. I would definitely recommend these two awesome gentlemen to anyone that is looking to purchase or lease a vehicle. I had my autistic teenage grandson with me that afternoon and evening, along with my mom, and it was difficult for my grandson to be there because it was out of his normal routine. I had to attend to my grandson many times throughout the time we were there to lease a vehicle and both Juan and Tut were so very kind and patient and very understanding of our unique situation. I can never thank these two gentlemen enough for working with me to complete my lease purchase. I really appreciate both of them. Thank you. Sincerely, Deborah Wells More

Excellent experience... except We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were qui We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were quickly greeted then escorted upstairs to Joshua Fichter, the General Manager. Joshua thanked us for being there and spent some time speaking with us about the Car Pro VIP process and the importance they place on the buying experience. Joshua then introduced us to Lee Clanton, an experienced and tenured sales expert who would be guiding us through the process. We spent a good bit of time there but not because they were belaboring the process. Rather, we wanted to drive a few cars and talk through our choices. Lee was a terrific host and revealed every possible incentive. We were surprised, as we did not expect much on the "all-new, just introduced" 2020 Explorer Platinum Edition. While we had not planned to trade our vehicle, the incentive to do so was compelling. Lee Clanton presented an attractive offer on a beautiful white Platinum that was on their lot. Since white was the color we were after, we moved on to close the deal. As we were a cash customer, we moved on to a quick sit down in the finance office with David Hill, who further added to the pleasant experience. Afterward, Lee promised to add a couple of accessories and have the car prepped, beautiful and ready to go the next day. We left quite happy. When we arrived the next day, Lee was ready to meet us and walk us through the many (very many) technology features of the car. He took his time, made sure we understood and did a great job of making us operationally comfortable. Overall, we had an unexpectedly pleasant and comfortable experience from walk-in to drive off. Accolades to Lee Clanton for making this happen. We are now the proud owners of the all-new 2020 Ford Explorer Platinum Edition. It's gorgeous, quiet, comfortable and powerful. Exception and Recommendation: When we did the final walk-around, we found a door ding and scratch along with a slight flaw in the paint. These were pointed out to Lee and he assured us that Five Star would remedy the issues to our complete satisfaction. When a new car is ready to be delivered, it is parked in the general parking lot, in sometimes tight spaces where damage can occur. Even as Lee was demonstrating the vehicle's features, the person parked next to our new car opened their door and hit our mirror (ugh). After that we moved the vehicle to a safer place. We also found a small spot on the roof's edge where the paint appears to be peeling (that's on Ford). I would recommend that Five Star create an comfortable and cooled indoor space specifically designed for the delivery experience. This would provide the perfect "finishing touch" to the overall buying experience. Let it be said that neither of these minor issues soured the experience, as I am confident Sam Pack's Five Star will go above and beyond to make us happy. In closing, our thanks to Joshua Fichter (GM) and Lee Clanton (Sales) for delivering the absolute best car buying experience we have had in decades. If you are looking to buy a Ford, we would highly recommend Five Star Ford NRH and particularly, Lee Clanton. More

Very friendly and persistant to make a deal Alfred was very friendly. We walked away Saturday but Alfred continued to work a deal until we had an agreement Monday night without being pressured. Alfred was very friendly. We walked away Saturday but Alfred continued to work a deal until we had an agreement Monday night without being pressured. Alfred must have respect of his peers as I overheard several people calling him Grandpa. Then the deal ended with the Tutman experiance. More

Easiest car buying I've ever done. I found the listed F 150 I've been looking for for an unreal price. Sam got in touch with me and gave me a deal I couldn't pass up. Sam and the dealer I found the listed F 150 I've been looking for for an unreal price. Sam got in touch with me and gave me a deal I couldn't pass up. Sam and the dealership are very professional and not pushy at all. There was no pressure and no "let me ask my manager" nonsense. We drove two hours from Temple TX and the truck was ready for us to test drive right when we got there. What you see is what you get. My wife and I got the truck we wanted for a great price and no unnecessary price haggling. Best car buying experience I've ever had. I will never buy another vehicle from anywhere else, truly. More