Five Star Ford

Best sales person ever Doreen is the best sales lady ever she has my business for life she really takes care of her customers and always ready to help when needed Doreen is the best sales lady ever she has my business for life she really takes care of her customers and always ready to help when needed More

Alfred was very helpful and great From the moment I got there to finish Alfred the sales person was looking out for my best interest. He did everything he could for a great deal, and J From the moment I got there to finish Alfred the sales person was looking out for my best interest. He did everything he could for a great deal, and Joe the finance manger helped me by giving me a great maintenance warranty on my car. More

Never had a more amazing experience! We weren’t planning on purchasing until after the first of the year. We were buying a new vehicle due to my pregnancy, but had plenty of time to “shop We weren’t planning on purchasing until after the first of the year. We were buying a new vehicle due to my pregnancy, but had plenty of time to “shop around.” We had visited several other dealerships to find the perfect car, but time and time again, either the sales person was more of an annoyance, or they didn’t have a vehicle that I liked enough to purchase. We went into 5-Star Ford with the same mentality. We were originally welcomed by Eddie and were welcomed so warmly and non “salesman like,” which was immensely appreciated. Eddie showed me the inventory of the SUV I was looking at and I guess already knew my thoughts of what I was looking for - he showed me the vehicle I ended up purchasing; falling in love with it instantly. Eddie was already working with another customer, so he introduced my husband and I to John Hilsinger. My husband was also looking for a truck, and through a seamless process, John found my husband’s truck and insisted it was the best truck in inventory that matched our specifications. As soon as we drove it, we knew he was right. What separated John from any other car salesman (in our lifetime) was his genuine care for our needs. He listened and was there for us every step of the way. It felt as though we were his family that he was taking care of. John talked about the difference between 5-star Ford and the rest of the car industry, the culture of the company and the employees that they hire. It was more than apparent that 5-Star Ford has a culture unlike any other car dealership in the nation. John treats his customers as if he would want to be treated, and it was much appreciated! It was also impressive how knowledgeable John was about the product. It was shocking to me how he knew every detail about my SUV and Josh’s truck - it was great! He kept mentioning feature after feature, in an excited tone, which made me even more ecstatic about my purchase! I loved it! I have mentioned our exceptional experience to many people and wouldn’t hesitate to send anyone to John, because I know they would be taken care of. Thank you John and 5-Star Ford for everything! Lindsay & Josh Strange More

Alfred was very pleasant sales person! Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've e Yes! I am strongly recommending Alfred and all staffs at the Five Star Ford to anyone. Easy to talk to and fast process ever at any dealership I've ever been. More

Great experience This is my second purchase here with John. As always an excellent experience. The focus on customer satisfaction was better than I had seen at other d This is my second purchase here with John. As always an excellent experience. The focus on customer satisfaction was better than I had seen at other dealerships. More

Five Star NRH Rocks! Again As always the team at Five Star made the purchase process a breeze. If you are in the market for a vehicle go see my friend Alfred. Thank you! As always the team at Five Star made the purchase process a breeze. If you are in the market for a vehicle go see my friend Alfred. Thank you! More

Repeat Customer This is my second purchase with Five Star Ford in North Richland Hills. I have used Crystal Sanders both times for my purchases, not only the dealersh This is my second purchase with Five Star Ford in North Richland Hills. I have used Crystal Sanders both times for my purchases, not only the dealership but Crystal has always went above and beyond in meeting my expectations. Thank You! My experience was flawless from the beginning to the end. Even my experience in finance was easy and predictable. David Welch nicknamed (MIT) was exceptional and detailed oriented covering every base. Thanks for the education on some science! I have some follow up reading to do now. Very interesting and smart individual. When the deal was completed my truck was waiting for me with a full tank of gas and detailed. i couldn’t ask for anything else! Thanks to the whole team. More

My experience Bob was an amazing salesperson. He took my call 15 minutes prior to arrival and had several trucks ready for me to see when i got there. He quickly he Bob was an amazing salesperson. He took my call 15 minutes prior to arrival and had several trucks ready for me to see when i got there. He quickly helped me work through several vehicles and select the perfect F-350. Go see Bob. More

Updated my F150 and Alfred went above and beyond! Updated my 2017 F150 to 2019 and Alfred went above and beyond! Mike & Justin worked hard to get me the price I wanted as did Bubba in finance. It made Updated my 2017 F150 to 2019 and Alfred went above and beyond! Mike & Justin worked hard to get me the price I wanted as did Bubba in finance. It made me feel good about returning to Five Star Ford. More

New Car for a First Time Buyer Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is re Doreen was AWESOME! She helped me so much when looking for my car. And worked so hard to get me a payment I can afford. Being a first time buyer is really stressful, but she made it feel less stressful and almost easy. She gave me several calls to let me know she was working on my vehicle and helped us every step of the way! Even went through the car with me after to make sure i knew ALL the features. She is passionate about helping you and making sure that YOU get a great deal and good car. I can't thank her enough for her help and will be sending all of my friends and family to her. David was great too! Helped me so much to understand the terminology and how they came to the final price. He was also extremely proficient which is something I admire in anyone. Michael was also very kind! My father and I met him our first time in the store and Doreen brought us to meet him. He explained how they were going to do their best to get us a good deal and how passionate they are about their costumers. You could really see and feel that he was being honest with you! More