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Five Star Ford
North Richland Hills, TX
8,712 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,712 reviews
March 05, 2025
Totally enjoyable purchase experience. Low stress but high on letting the customer express their needs. (What vehicle can meet your needs.) Low stress but high on letting the customer express their needs. (What vehicle can meet your needs.) More
by Kevinmi
March 04, 2025
I messaged the General Manager about a problem with the collision repair shop and he responded to me within 12 hours and took immediate action. collision repair shop and he responded to me within 12 hours and took immediate action. More
by randy.holcomb
March 02, 2025
Alfred and the entire team at Five Star were amazing! They were all so friendly and helpful! They were all so friendly and helpful! More
by Monica.winters
Employees Worked With
Other Employees :
Isaac Bowen
March 01, 2025
The best dealership in DFW! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come! More
by Deborah S.
February 28, 2025
Lewis was great from beginning to the end! Made the process as easy and pleasant as possible. Made the process as easy and pleasant as possible. More
by nathan1710
February 28, 2025
Fantastic people. From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at F From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at Five Star Ford were awesome. Each encounter reinforced how good they are at this process. I found them all to be courteous, professional, and accommodating. That's not to say that they gave me everything I wanted but it was one of my top car buying experiences. More
by steve_smith1999
Employees Worked With
Other Employees :
Kobe Spicer
February 28, 2025
Darrin was awesome. No xx games, hit the target #'s I asked for, kept his word, and stuck to the plan. Will definitely be contacting him directly moving forward since th No xx games, hit the target #'s I asked for, kept his word, and stuck to the plan. Will definitely be contacting him directly moving forward since this was the most positive vehicle purchasing experience I have had. Truthfully a pleasure, whereas previous ones, were not! More
by Crcobar
Employees Worked With
February 24, 2025
Brianna was excellent. I bought and sold mini Ford trucks throughout my life. I'm 53 and she was on the spot very informative and straight to the point got me there in and I bought and sold mini Ford trucks throughout my life. I'm 53 and she was on the spot very informative and straight to the point got me there in and out couldn't be happier! More
by stevelowe686
February 24, 2025
Great people to work with. Alfred was an amazing help, and treated my family and I like we were VIP. I appreciate the environment and energy he puts forth with his customers. M Alfred was an amazing help, and treated my family and I like we were VIP. I appreciate the environment and energy he puts forth with his customers. Makes the car buying experience a 10/10. More
by jtalley025
February 22, 2025
Very friendly quick and knowledgeable. Worked with my budget to find me exactly what I wanted Worked with my budget to find me exactly what I wanted More
by Jamesleverette14
