Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,601 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,601 reviews
September 07, 2024
I have just bought my 5th ford from this dealerships. If you are looking for a Ford ,Five Star Ford is the dealership where you can find it. They aim to please. If you are looking for a Ford ,Five Star Ford is the dealership where you can find it. They aim to please. More
by Captainjack
September 07, 2024
This is the best Ford Dealership in the DFW area. I just bought my 5th vehicle from them. As usual, it was a wonderful experience. I just bought my 5th vehicle from them. As usual, it was a wonderful experience. More
by Captainjack
Employees Worked With
August 31, 2024
The car was junk. I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transm I found out that the salesman was actually instructed not to sell it. A week later, I found out that truth about the whole thing including the transmission failing. But hey, it was just lil ol 🟤 me. So it was fine, I guess. Needless to say... The vehicle was returned. More
by adkelly20
August 30, 2024
William May was an outstanding sales representative! He walked us through everything and made sure we got exactly what we wanted in a vehicle! He walked us through everything and made sure we got exactly what we wanted in a vehicle! More
by Wkmcelroy628
August 30, 2024
The dealership was clean and has a great selection of trucks. My sales associate Jose Carreon was fantastic and most knowledgeable about my truck. trucks. My sales associate Jose Carreon was fantastic and most knowledgeable about my truck. More
by suesuemooneyham
August 29, 2024
Awesome salesman. He doesn’t push you to buy a vehicle and works with you every step of the way. Great service! He doesn’t push you to buy a vehicle and works with you every step of the way. Great service! More
by Britneyrider1
August 29, 2024
The moment you step in, they welcome you as if you're family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for family. Over the years, we've purchased 11 vehicles from Alfred. It's undoubtedly the simplest transaction you'll ever experience! We're grateful for the straightforward and sincere car-buying process. More
by cjlee0727
August 29, 2024
Great job. Happy with Jose Carreon! And David Hill did a great job as well! Happy with Jose Carreon! And David Hill did a great job as well! More
by Suesuemooneyham
August 28, 2024
Rick Dike and Five Star Ford in my opinion are the best in the business!!! in the business!!! More
by Lrmom2
August 28, 2024
Had another great experience buying a car from Alfred and the Five Star Ford North Richland Hills team. I stopped in out of nowhere to request Alfred. He was already in high demand for the day, balancing mul the Five Star Ford North Richland Hills team. I stopped in out of nowhere to request Alfred. He was already in high demand for the day, balancing multiple customers, yet he focused on my needs and made me feel like the curve ball I was throwing him on a trade in was nothing to stress. Mark and the rest of the team behind the scenes alway make it smooth and easy. I walked out with exactly what I wanted. Alfred, Mark, and the Five Star NRH team make it happen! More
by jb405
