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Five Star Ford
North Richland Hills, TX
8,586 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,586 reviews
April 17, 2019
Always taken care of I have bought trucks from Five Star Ford for years. Jim Rich is my salesman and he is the best. He knows what vehicle I want, color, and what I want o I have bought trucks from Five Star Ford for years. Jim Rich is my salesman and he is the best. He knows what vehicle I want, color, and what I want on the vehicle. More
by tgo123
Employees Worked With
Jim Rich
April 16, 2019
Best Car Buying Experience Ever Working with Lee was the best decision I have ever made! He was very transparent with me and helped me get my mom into the car she really wanted, at a Working with Lee was the best decision I have ever made! He was very transparent with me and helped me get my mom into the car she really wanted, at a really good price! As a woman, many times working with dealerships can feel insulting, but not with Lee! He walked us through every step and verified that the numbers I was getting were the same ones he was. He even communicated our needs with the finance department before we got over there to ensure a smooth transition. Tut, in the finance department, was so fun and had a really good attitude. He made a typical stressful experience into a memorable and genuinely hilarious time! We will forever be going to Five Star Ford to purchase cars! More
by Courtney Wood
April 15, 2019
Salesperson and finance Salesperson was unable to communicate pricing in a manner understandable by me. Produced a form with numbers that made no sense. Salesperson called Salesperson was unable to communicate pricing in a manner understandable by me. Produced a form with numbers that made no sense. Salesperson called me three days later and wanted me to send a check for the rest of the purchase price after having gone through finance. More
by Sabre27
April 13, 2019
Great Experience I purchased a brand new 2019 Explorer, and Alfred was so great! He got me in the car I wanted, and did not pressure me into anything else. He worked h I purchased a brand new 2019 Explorer, and Alfred was so great! He got me in the car I wanted, and did not pressure me into anything else. He worked hard to find a car in my budget, and worked to get me great rebates. I am a life long customer of 5Star Ford. Alfred and Doreen are wonderful! When I got to finance, I was impressed with the finance manager "Tut". He was born for this industry! Really great to work with. More
by ShellSD123
Employees Worked With
Other Employees :
Doreen Parker Bainbridge
April 13, 2019
Best Ford Dealer 5 Star Ford is the best Ford dealer around. Alfred El-Darazi is the BEST salesman around, he is honest and extremely helpful and knowledgeable. If you 5 Star Ford is the best Ford dealer around. Alfred El-Darazi is the BEST salesman around, he is honest and extremely helpful and knowledgeable. If you want a new Ford look him up, you will be happy you did. More
by Bosjo56
April 12, 2019
satisfied customer I always request Marisa Thompson as my salesperson. She is helpful and well informed. I decided not to purchase at this time because my husband purc I always request Marisa Thompson as my salesperson. She is helpful and well informed. I decided not to purchase at this time because my husband purchased a 2019 F150. More
by Kenneth
April 10, 2019
Rick Dike Excellent service as always from Rick Dike. I will be back for another Raptor within the next couple years.I will recommend Rick to anyone I know look Excellent service as always from Rick Dike. I will be back for another Raptor within the next couple years.I will recommend Rick to anyone I know looking for a new Ford. More
by shazen
Employees Worked With
April 10, 2019
Great! Everyone was great and knowlegable. Casey Russel was very nice and would get down to the bottom of anything question I had. Thank you and I love the c Everyone was great and knowlegable. Casey Russel was very nice and would get down to the bottom of anything question I had. Thank you and I love the car. More
by CEEstrada
Employees Worked With
Bubba Smith, Casey Russell
April 09, 2019
4Runner from a Ford dealership.. Casey helped me out a great deal, had I not left my check book at home I would’ve been in and out with a new vehicle within two hours. During my test Casey helped me out a great deal, had I not left my check book at home I would’ve been in and out with a new vehicle within two hours. During my test drive I enjoyed how he was real and didn’t act like a robotic car salesman, didn’t try to sell me on stuff I didn’t care about, it was a very pleasant car buying experience. Got everything taken care of for me as quick as possible, layed out every payment option I could have. Salesman was great, finance department was great, although I don’t remember the fellas name.... overall couldn’t have asked for a better experience unless my car was free!! Oh and the whole forgetting of the checkbook thing. Five star gets a five star from me. More
by CodyJakeWhite
Employees Worked With
Casey Russell
April 09, 2019
Rick Dike-salesadvisor I really enjoyed the experience with Rick at Five Star. Rick found me the vehicle I was looking for. I look forward for years to come with the service I really enjoyed the experience with Rick at Five Star. Rick found me the vehicle I was looking for. I look forward for years to come with the service department. More
by MikeHedtke2018
