Five Star Ford

Excellent Experience My sales experience started with Melvin Seibel. He is excellent, knows his product and how to please a customer. After I decided on the configuration My sales experience started with Melvin Seibel. He is excellent, knows his product and how to please a customer. After I decided on the configuration of an F150 Platinum, Melvin found one in Oklahoma and arranged to have it brought to 5 Star the next day. He had the windows tinted and it was ready the next day for me to pickup. Melvin set me up with Tut Edwards for closing. Tut is a joy to work with. Arranging financing could not have been easier. With clear explanations of options decisions were easily made. Form printing and signatures progressed with light hearted banter and over as quickly as possible. I have bought several vehicles from this dealership over the last 17 years. It has always been an excellent experience. I started with Joshua Fichter as my salesman and even though he has deservedly moved up in the dealership is still friendly and available to help when needed. From top to bottom this dealership has assembled a fine, dedicated and caring team to care for the customer. More

Car buying Doreen (have known for over 10 yrs) worked very hard and was totally awesome. I now have a great car with a wonderful deal and lower payment. Love 5 s Doreen (have known for over 10 yrs) worked very hard and was totally awesome. I now have a great car with a wonderful deal and lower payment. Love 5 star experience. More

2018 Escape Our experience with Five Star Ford and particularly, Jim Rich, was very pleasurable! Jim is knowledgeable and very personable which made us feel very Our experience with Five Star Ford and particularly, Jim Rich, was very pleasurable! Jim is knowledgeable and very personable which made us feel very confident we were getting a great deal. This is our third vehicle from Sam Pack and our second from Jim. Each time we felt confident that our business was valued. I would highly recommend Jim Rich and Five Star Ford to anyone looking for a vehicle. More

Dealer wanted 4 days to replace defective tail light I have an update as the dealership reached out to make things right after I assume someone from the dealership read the original review. They called I have an update as the dealership reached out to make things right after I assume someone from the dealership read the original review. They called and offered to pick the car up (I live probably 45 minutes away depending on traffic) and replace the tail light today. So about 3:15 they drove the car from my house, replaced the defective tail light, topped the gas tank, and brought it back to my driveway fully repaired before sunset. So now I'm really torn as they made a good effort to fix the situation, and the manager has talked to the people to make sure something like this doesn't happen again when an appointment for a simple fix has been made. They even went beyond and topped the gas tank!! But the original situation should not have happened in the first place. So while I can truthfully raise my original rating, I can't go all the way to an overall 5. However, I would consider giving them another chance in the future. Parts was always courteous and friendly, service manager did the right thing, and the techs that picked up and delivered the car were respectful. Overall, I'm satisfied. ---------------- Original review: I made an appointment to replace a defective tail light (that Ford recognized as a defect problem in a nation wide program). The parts are in stock at the dealer. Problem clearly described to dealership as well as the paperwork from Ford OEMDTC going over the details of the failure and free replacement program. We show up at the scheduled 9am appointment time and now told we have to leave the car for 4 (FOUR) days for them to unplug the tail light and remove a couple of bolts to swap the tail light with the new replacement sitting on their parts department counter. I'm sure just about anybody could do it in 10 minutes. Okay, I could reasonably see a couple of hours to get it in front of a mechanic with a tool box, but FOUR days to replace a taillight!!!! Ridiculous, especially as we had a scheduled appointment for the problem that Ford recognized as their defect and detailed on Ford's OEMDTC website, and they have the part sitting on their parts counter. Dealership parts can't give me the part to put in as the dealer must put it in to be covered under Ford's defect program, and the dealer price for the part is about a couple hundred for that particular led taillight. On the good side, the building looked nice. The parts counter was very helpful but can't do anything about their service department. More

Great experience! BEST car buying experience I've EVER had! Excellent customer service. I recommend Five Star Ford and Jason Howell to anyone looking to buy a vehicle. BEST car buying experience I've EVER had! Excellent customer service. I recommend Five Star Ford and Jason Howell to anyone looking to buy a vehicle. More

From start to finish, the sales process was flawless. From start to finish, the sales process was to good to be true. This was by best dealership experience ever. If you’re ever there, ask for Jason Howel From start to finish, the sales process was to good to be true. This was by best dealership experience ever. If you’re ever there, ask for Jason Howell!! More

Awesome Day at the 5-Star Ford NRH Dealership! I worked with Jim Rich from Internet Sales. I have made many purchase's from 5-Star Ford NRH, but I have always gone through Jim. Jim will go the extr I worked with Jim Rich from Internet Sales. I have made many purchase's from 5-Star Ford NRH, but I have always gone through Jim. Jim will go the extra mile to hit your budget and put you in the vehicle you're looking for! Awesome experience and drove off with a New 2018 SEL EDGE Fully Loaded!!! Tut made the finance process seamless and worked to find me the Best Deal! He was professional and very knowledgeable! I've purchased 9 vehicles from 5-Star Ford NRH and Tut was the BEST! If you're in the Market for a vehicle check out 5-Star Ford NRH and if you purchase one, ask for Tut to complete the Finances! He will get you the Best Deal! I had the pleasure dealing with Michael Fitch on the same day I purchased my New 2018. My wife has a 2011 Limited EDGE and it needed service. Great personality and knows the business! Ask for Michael if you take your vehicle to 5-Star Ford NRH Service! More

Above and Beyond Thanks to MM and Rick for getting our new vehicle to us. After a rough start elsewhere, Rick got the process back on track and quickly delivered on e Thanks to MM and Rick for getting our new vehicle to us. After a rough start elsewhere, Rick got the process back on track and quickly delivered on everything he said he would do. Everything. If you want to work with a truly customer service driven professional, you need look no further than Rick Dike. Grateful for his efforts and will recommend him to anyone who asks. Also thanks to Will and Jimmie for their assistance along the way. We love our new loaded Escape, and appreciate the efforts of all involved in getting the job done. More

Successful purchase of my vehicle Alfred was VERY knowledgeable and professional. We got what we wanted, a very nice, beautiful truck. The experience was super in all aspects. We will Alfred was VERY knowledgeable and professional. We got what we wanted, a very nice, beautiful truck. The experience was super in all aspects. We will return. More

Alfred El-Darazi Review Alfred was very nice, courteous, and respectful. He seemed to be driven to make sure that we had a great experience at Five Star Ford. He was very k Alfred was very nice, courteous, and respectful. He seemed to be driven to make sure that we had a great experience at Five Star Ford. He was very knowledgeable and answered all of our questions. I would highly recommend Alfred to anyone looking to purchase a new car. More