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Five Star Ford
North Richland Hills, TX
8,612 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,612 reviews
July 25, 2017
Financed a new truck Mr Edwards was a very nice,entertaining,and professional man. He did a great job helping us with the car buying process gave us information to help u Mr Edwards was a very nice,entertaining,and professional man. He did a great job helping us with the car buying process gave us information to help us save in car buying....I will definitely tell my friends about the great experience I had here at 5 Star ford More
by Texnindy
Employees Worked With
July 24, 2017
Excellent Service! Jim Rich was extremely helpful in getting me into the truck I wanted. I was very happy that he got me what I wanted and was very nice. I will strongly Jim Rich was extremely helpful in getting me into the truck I wanted. I was very happy that he got me what I wanted and was very nice. I will strongly recommend him to all of my family and friends! More
by Stephenh10
Employees Worked With
Jim Rich
July 24, 2017
Danny works hard to get you a great deal They do treat you like family at 5 Star. This is my second purchase from 5 Star. I have recommended 5 Star to people and they purchased. They do treat you like family at 5 Star. This is my second purchase from 5 Star. I have recommended 5 Star to people and they purchased. More
by cw38
Employees Worked With
July 24, 2017
Repeat customer with same salesman Justin was honest and professional. He provided us with the best price the first time. He was great to work with and made the transaction very easy. W Justin was honest and professional. He provided us with the best price the first time. He was great to work with and made the transaction very easy. We will definitely purchase from this dealership again. More
by jdn79
Employees Worked With
July 24, 2017
Great! The whole team were great from start to finish. Rick Dike knew the car I wanted and it was waiting on me when I arrived. This my second Escape that I The whole team were great from start to finish. Rick Dike knew the car I wanted and it was waiting on me when I arrived. This my second Escape that I have leased from 5 Star Ford. I would and have recommended this dealership and Rick Dike, Lee Clanton and finance too. Thank you for making my experience enjoyable. More
by colle
Employees Worked With
July 23, 2017
Five Star Ford expierence Alfred met me at the door as I walked into Five Star Ford .I told him what kind of car I was looking for and he took me right to the car I wanted. W Alfred met me at the door as I walked into Five Star Ford .I told him what kind of car I was looking for and he took me right to the car I wanted. We looked at the car for a moment ,then Alfred got the keys.We took the mustang for a drive and I told him I would like to buy the car!!!!!!!!!! Within about 20 minutes we had a deal .Without saying how much the car was ,I felt like I got a really good deal ,plus fair price on trade in .Alfred is a really nice man and I am a very happy customer More
by mike0421
July 22, 2017
Awesome dealership with great people! I was comfortable and well taken care of during the entire process! Very informative about the process and the car I wanted to purchase. Took the time I was comfortable and well taken care of during the entire process! Very informative about the process and the car I wanted to purchase. Took the time to make sure I received the best deal possible! I highly recommend if you are looking to buy a car to buy it through Five Star Ford! More
by Cam15Al
July 22, 2017
Good Service This is the second purchase we have made from Five Star and both times we have received great service and assistance. Will shop here again. This is the second purchase we have made from Five Star and both times we have received great service and assistance. Will shop here again. More
by Browntx
July 22, 2017
Great Service and Selection Enjoyable experience. Finance part is always the longest part of the process but Five Star Ford made it much more comfortable. Will return when time Enjoyable experience. Finance part is always the longest part of the process but Five Star Ford made it much more comfortable. Will return when time to upgrade again. More
by CAM
July 22, 2017
Friendly, professional, accommodating Love this dealership. I have purchased multiple vehicles through Five Star Ford North Richland Hills. Financing was a breeze with Tut Edwards! Nathan Love this dealership. I have purchased multiple vehicles through Five Star Ford North Richland Hills. Financing was a breeze with Tut Edwards! Nathan Blackwell went above and beyond to ensure I was taken care of. Thanks guys!! More
by Andyelledge
